Master Technician

Gautam Modi Group; Mumbai; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Gautam Modi Group is seeking an Audi Master Technician for its Mumbai workshop to ensure adherence to Audi India standards and deliver excellent diagnostic and repair service. The role involves diagnosing complaints, guiding technicians, and coordinating with service advisors while maintaining accurate job records and warranty parts handling.

The technician will train staff, stay updated with current courses, and participate in supplier training programs to disseminate knowledge across the team.

Qualifications

• Diagnose and rectify complaints clearly and reliably.
• Provide diagnostic assistance to customers on technical problems.
• Support service advisors and technicians in solving difficult technical problems.

Responsabilités

• Diagnose vehicle issues from orders and clarify when needed with Service Advisor.
• Inspect vehicle condition and note any additional damages or repairs.
• Record hours and materials accurately on job orders and ensure proper sign-off.
• Prepare and label warranty/parts for return to the appropriate office.
• Perform repairs per manufacturer timescales and documented procedures in ELSAPRO.
• Generate vehicle maintenance schedules from ELSAPRO and ensure completion is signed off.

Connaissances

Diagnostic skills

Customer communication

Team support

Repair guidance

Formation

Technical diploma

Outils

ELSAPRO

DISS

Description du poste

The Audi Master Technician must ensure that the dealership's workshop adheres to customer satisfaction standards set by Audi India sector by conducting excellent diagnostic and repair work.

Primary Responsibilities

Repair & Service

• Audi Master Technician must ensure that complaints are clearly and reliably diagnosed and rectified in the networking, distributed functions and communication systems
• Conduct discussions with customers to provide advice or diagnostic assistance on technical problems.
• Support the Audi service advisors, job schedulers and technicians in solving difficult technical problems
• Analyze the job orders to identify what work has been agreed.
• In case the job order is not clear, seek clarification from the Service Advisor
• Inspect the general condition of the vehicle and make note of any additional damages or repair required
• Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded
• Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office
• Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures in ELSAPRO
• Ensure that vehicle specific maintenance schedules from ELSAPRO is produced and worked through and signed when completed
• Ensure that job card is signed after completion of work
• Determine which parts and tools will be required for a given repair or service
• Inform the Service Advisor and the Parts Manager & workshop Manager if a part needs to be ordered
• Ensure that any unused part/s is/are returned to parts department immediately
• Test vehicles and provide diagnostic reports to the service advisor / Workshop manager
• If further work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted
• Observe, recognize and report on vehicle and component serviceability
• Ensure that DISS reports are filled in as and when required.

Customer Satisfaction

• Ensure rapid, needs-based solving of technical problems.
• Avoid repeat repairs and breakdowns through systematic diagnosis and job processing.

Assistance & Capability Development

• Trains the technicians as and when required in order to improve their skill to solve issues
• Supports the workshop manager with internal training.
• Participates in expert training and current technical courses, thus keeping his/her technical qualifications up to date
• An Audi service technician in the dealership will take part in all special service training offered by the supplier. He/She is also responsible for disseminating the content taught on the course to the other technicians.

Additional Responsibilities

As and when assigned by the management

Measures(Reports)

• DISS ticket
• Campaign alerts
• Quality control test program check results
• Special tools, Workshop tools & Equipment's audit.

Repeat service visits

Technician Efficiency & Productivity

• SCP Audit
• LiS Test