Sales Coordinator

Gautam Modi Group; Mumbai; Sur place; INR 350 000 - 600 000; Plein temps

Résumé du poste

Gautam Modi Group in Mumbai seeks a Sales & Delivery Support professional to drive SFDC adoption, coordinate with stakeholders, and ensure timely lead capture, booking, VIN allocation, and documentation.

You will collaborate with the dealership and Audi India for VIN allocation, dispatch, and invoicing, and produce regular sales performance reports to support the sales team. This role primarily operates on-site in Mumbai with standard business hours.

Responsabilités

• Driving SFDC Adoption
• Coordinate with relevant stakeholders to ensure timely capture and update of required lead details in SFDC (Walk-in, telephonic, online, events)
• Submit the booking amount paid by the customer and update the same on SFDC with VIN number allocation
• Confirm availability of required vehicle type against allocated VIN number
• Update the new vehicle expected arrival time and delivery date agreed with the customer on SFDC
• Generate and share Performa Invoice and Final Invoice and update the same on SFDC
• Manage the booking cancellation process as required at the system level
• Facilitate the process of collection of payments and documents for finance on a case to case basis
• Take all possible actions and coordinate with relevant teams at the dealership and Audi India to ensure timely allocation and delivery of the car against the VIN number allocation
• Ensure timely dispatch of stock billing request to Audi India, and track delivery status of in-transit vehicles
• Synthesize data from SFDC and other sources to create daily, weekly and monthly reports for the purpose of sales team review
• Trigger and coordinate PDI with the Service team and ensure preparation and completion of all necessary documentation for new vehicle handover to the customer
• Manage all required formalities for insurance and registration of demo cars and courtesy cars
• % Number Of Sales Consultants registered on SFDC
• Warranty/EW Punching TAT post Metal Out
• SFAI Scores
• % of TD/Courtesy cars with insurance
• Quality and accuracy of reports
• No of delay in deliveries because of PDIs

Description du poste

Primary Responsibilities:

Driving SFDC Adoption

Coordinate with relevant stakeholders to ensure timely capture and update of required lead details in SFDC (Walk-in, telephonic, online, events)

Submit the booking amount paid by the customer and update the same on SFDC with VIN number allocation

Confirm availability of required vehicle type against allocated VIN number

Update the new vehicle expected arrival time and delivery date agreed with the customer on SFDC

Generate and share Performa Invoice and Final Invoice and update the same on SFDC

Manage the booking cancellation process as required at the system level

Facilitate the process of collection of payments and documents for finance on a case to case basis

Sales & Delivery Support

Take all possible actions and coordinate with relevant teams at the dealership and Audi India to ensure timely allocation and delivery of the car against the VIN number allocation

Ensure timely dispatch of stock billing request to Audi India, and track delivery status of in-transit vehicles

Synthesize data from SFDC and other sources to create daily, weekly and monthly reports for the purpose of sales team review

Trigger and coordinate PDI with the Service team and ensure preparation and completion of all necessary documentation for new vehicle handover to the customer

Manage all required formalities for insurance and registration of demo cars and courtesy cars

Measures (Reports):

% Number Of Sales Consultants registered on SFDC

Warranty/EW Punching TAT post Metal Out

SFAI Scores

% of TD/Courtesy cars with insurance

Database Management

Quality and accuracy of reports

No of delay in deliveries because of PDIs