Delivery Manager

Gautam Modi Group; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Audi India dealership seeks a Delivery Manager to ensure a delightful customer experience during new vehicle handover. You will coordinate with the Sales Team to align delivery schedules and customer requests, and ensure all communications are conveyed in the Audi India format for a smooth ceremony.

Responsibilities include coordinating vehicle preparation, decorations, gifts, and the presence of essential staff, while introducing after-sales partners and guiding customers through vehicle

Job description

The Delivery Manager at an Audi dealership has the responsibility to ensure customer delight and create a wow moment for the customer during new vehicle delivery process.

Primary Responsibilities:

• Preparation for Vehicle Handover Ceremony
• Coordinate with the Sales Consultant/Sales Manager/GM sales to get information about the delivery schedule and any specific customer requests
• Ensure all communications related to delivery of car are sent/conveyed to the customer in advance as per standard Audi India format
• Ensure all required preparations necessary for a delightful vehicle handover ceremony such as PDI of vehicle, ordering of gifts or goodies etc. are completed well before scheduled time of delivery
• Ensure all necessary preparations on car such as decoration etc. are completed before the arrival of the customer
• Ensure all personnel required at the time of delivery are informed about the new vehicle delivery schedule in advance

Vehicle Delivery

• Ensure appropriate welcome of the customers at the dealership and contribute to the overall customer experience
• Capture and highlight customer complaints or any open issues and ensure appropriate resolution and escalation on the same
• Ensure introduction of the after-sales partner to the customer during delivery and offer customers membership to the Audi Club
• Ensure timely delivery of the vehicle and a delightful vehicle handover ceremony for the customer
• Ensure a complete explanation of vehicle technical features and controls at the time of vehicle handover at the dealership or at a convenient location and time as per customer request
• Ensure congratulatory emails and key vehicle information (warranty, service plans and 24x7 RSA) are shared with the customers

Additional Responsibilities

• As and when assigned by the management

Measures (Reports):

• Sales Process Audit scores on Vehicle Handover/Delivery Process