WAN Operations Engineer

Power Bridge; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health coverage for self and family

Long-term savings plan with employer匹配

Job summary

Power Bridge seeks an experienced WAN Operations Engineer to provide in-depth operational support for a global WAN infrastructure. The role requires handling Level 2 WAN incidents, troubleshooting routers and BGP, and coordinating with ISPs and vendors across a 24/7 framework.

The ideal candidate will bring 5–7 years of WAN experience, CCNA (CCNP preferred), strong client-facing communication, and proven ability to manage high-priority incidents under pressure while delivering RCA reports and

Qualifications

• Bachelor’s degree in engineering or computer science (or related field).
• 5–7 years of WAN/network support experience.
• Strong knowledge of routing and switching with hands‑on BGP experience.
• Proficient in troubleshooting WAN issues on Cisco/Juniper platforms.
• Experience in a 24/7 globally distributed support environment.
• CCNA certification (CCNP preferred).
• Strong documentation and client-facing communication skills.

Responsibilities

• Provide Level 2 WAN incident support with in-depth routing/troubleshooting.
• Maintain 24/7 global WAN infrastructure operational readiness.
• Monitor WAN via NMS and ticketing systems; manage escalation queues.
• Perform configuration changes and route tuning on Cisco/Juniper devices.
• Coordinate with ISPs/vendors for WAN issues and performance.
• Produce RCA reports and support planned maintenance activities.
• Lead incident resolution calls during outages and guide L1 escalations.

Skills

BGP expertise

Cisco/Juniper troubleshooting

24/7 support experience

Incident management & RCA

NMS & ticketing

Client-facing communication

Education

Bachelor's Degree in Engineering/CS

Tools

SolarWinds

PRTG

Wireshark

ITIL familiarity

Job description

We are seeking an experienced WAN Operations Engineer to provide in-depth operational support for our client’s global Wide Area Network (WAN) infrastructure. The ideal candidate will have 3+ years of hands‑on experience in network support, especially with routing protocols like BGP, and be capable of resolving critical incidents independently. This role involves direct client interaction, managing escalation queues, and collaborating with internal and external teams to ensure high network uptime and performance.

Key Responsibilities:

• Provide Level 2 support for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP).
• Provide operational support for global WAN infrastructure in a 24/7 setup.
• Monitor and manage global WAN infrastructure using NMS and ticketing tools.
• Respond to and resolve escalation tickets within SLA timelines.
• Perform configuration changes and route tuning on Cisco and Juniper devices.
• Coordinate with ISPs and vendors for WAN link issues and performance concerns.
• Participate in shift handovers, maintain incident logs, and prepare root cause analysis (RCA) reports.
• Assist in implementing changes, migrations, or upgrades as part of planned maintenance.
• Act as a point of contact during critical network outages and lead incident resolution calls.
• Work closely with L1 teams to guide escalations and provide technical oversight.

Must-Have Skills:

• Bachelor’s Degree in Engineering / Computer Science (or related field).
• 5–7 years of experience in WAN/network support roles.
• Strong knowledge of Routing & Switching , with hands‑on experience in BGP .
• Proficient in troubleshooting WAN issues across Cisco/Juniper platforms.
• Experience working in a 24/7 global support environment .
• Valid CCNA certification (CCNP preferred).
• Strong documentation and communication skills (client-facing role).
• Ability to manage high-priority incidents under pressure.

Good-to-Have Skills:

• CCNP or equivalent certification.
• Experience with network automation or scripting (Python/Shell).
• Familiarity with cloud networking (AWS Direct Connect, VPNs, etc.).
• Exposure to tools like SolarWinds, PRTG, Wireshark, or equivalent.
• Understanding of ITIL processes and RCA practices.

Benefits

• Health insurance coverage for Self, Spouse, and Kids.
• Long-term benefit savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization