WAN Operations Engineer

Zoho; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance coverage for self, sp

Long-term savings plan with employer-m

Job summary

Power Bridge Systems Private Limited headquartered in Bangalore focuses on AV & IT infrastructure solutions with a customer-centric approach. The company is seeking an experienced WAN Operations Engineer to support global WAN networks and manage outages in a 24/7 environment.

The role requires 5–7 years of WAN/network experience, CCNA (CCNP preferred), and strong Cisco/Juniper troubleshooting skills. It offers client-facing responsibilities and collaboration with international teams from

Qualifications

• Bachelor’s Degree in Engineering / Computer Science (or related field).
• 5–7 years of WAN/network support experience.
• Strong knowledge of Routing & Switching, with hands-on experience in BGP.
• CCNA certification required (CCNP preferred).
• Experience in a 24/7 global support environment.
• Excellent documentation and client-facing communication skills.

Responsibilities

• Provide Level 2 WAN incident troubleshooting for routers, links, and BGP.
• Provide operational support for global WAN infrastructure in a 24/7 setup.
• Monitor and manage global WAN infrastructure using NMS and ticketing tools.
• Respond to and resolve escalation tickets within SLA timelines.
• Perform configuration changes and route tuning on Cisco and Juniper devices.
• Coordinate with ISPs and vendors for WAN link issues and performance concerns.
• Lead incident resolution calls and prepare RCA reports.
• Assist in changes, migrations, or upgrades during planned maintenance.
• Guide L1 teams during escalations with technical oversight.

Skills

Routing & Switching

BGP

Cisco devices

Juniper devices

Incident management

Client-facing communication

L1/L2 WAN support

Education

Bachelor’s Degree in Engineering / Computer Science

Tools

NMS

Ticketing systems

SolarWinds

PRTG

Wireshark

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

WAN Operations Engineer

Bangalore South, India | Posted on 10/05/2026

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

We are seeking an experienced WAN Operations Engineer to provide in-depth operational support for our client’s global Wide Area Network (WAN) infrastructure. The ideal candidate will have 3+ years of hands‑on experience in network support, especially with routing protocols like BGP , and be capable of resolving critical incidents independently. This role involves direct client interaction, managingescalation queues, and collaborating with internal and external teams to ensure high network uptime and performance.

Requirements

Key Responsibilities:

Provide Level 2 support for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP).

Provide operational support for global WAN infrastructure in a 24/7 setup.

Monitor and manage global WAN infrastructure using NMS and ticketing tools.

Respond to and resolve escalation tickets within SLA timelines.

Perform configuration changes and route tuning on Cisco and Juniper devices.

Coordinate with ISPs and vendors for WAN link issues and performance concerns.

Participate in shift handovers, maintainincident logs, and prepare root cause analysis (RCA) reports.

Assist in implementing changes, migrations, or upgrades as part of planned maintenance.

Act as a point of contact during critical network outages and lead incident resolution calls.

Work closely with L1 teams to guide escalations and provide technical oversight.

Must-Have Skills:

Bachelor’s Degree in Engineering / Computer Science (or related field).

5–7 years of experience in WAN/network support roles.

Strong knowledge of Routing & Switching , with hands‑on experience in BGP .

Proficient in troubleshooting WAN issues across Cisco/Juniper platforms.

Experience working in a 24/7 global support environment .

Valid CCNA certification (CCNP preferred).

Strong documentation and communication skills (client-facing role).

Ability to manage high‑priority incidents under pressure.

Good-to-Have Skills:

CCNP or equivalent certification.

Experience with network automation or scripting (Python/Shell).

Familiarity with cloud networking (AWS Direct Connect, VPNs, etc.).

Exposure to tools like SolarWinds, PRTG, Wireshark, or equivalent.

Understanding of ITIL processes and RCA practices.

• Health insurance coverage for Self, Spouse, and Kids.
• Long-term benefit savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization