Support Engineer - WAN

Power Bridge; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Health insurance coverage for Self, Spouse, and Kids

Long-term benefit savings plan

Opportunities for professional development

Job summary

A customer-centric AV & IT infrastructure provider in Bengaluru is seeking a proactive L1 WAN Support Engineer to monitor network operations. The ideal candidate will have a foundational understanding of networking concepts, with 1–2 years of relevant experience and a willingness to work in a 24/7 support environment. This full-time role offers health insurance and opportunities for professional growth.

Qualifications

• 1–2 years of experience in network operations or IT support.
• Familiarity with basic Routing & Switching concepts (BGP, OSPF, VLANs).
• CCNA Certified or currently pursuing.

Responsibilities

• Monitor WAN links and network devices using NMS tools.
• Respond to alerts and manage incident tickets.
• Troubleshoot WAN-related issues and escalate as necessary.

Skills

Basic understanding of networking concepts

Monitoring network devices

Strong communication skills

Incident reporting

Education

Diploma or Bachelor’s in Computer Science, IT, or related field

Tools

Cisco devices

Juniper devices

ServiceNow

Job description

Support Engineer – WAN

Power Bridge is a customer‑centric AV & IT infrastructure solution and services provider working to bridge the gap between innovative IT products, solutions, and customer needs.

We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client’s global network operations. The ideal candidate has a foundational understanding of networking concepts, hands‑on experience monitoring network devices, and a strong willingness to work in a 24/7 support environment.

Responsibilities

• Perform continuous monitoring of WAN links and network devices using NMS tools.
• Respond to alerts, raise and update incident tickets as per SOPs.
• Perform basic troubleshooting for WAN‑related issues and escalate as per SLA.
• Document incidents, actions taken, and escalated unresolved issues to L2 engineers.
• Coordinate with ISPs and internal teams for link status, outages, and updates.
• Participate in shift handovers, maintain logs, and follow up on pending actions.
• Provide first‑level support for BGP and routing alerts (under L2 guidance).
• Ensure compliance with ticketing and reporting procedures (e.g., ServiceNow).

Requirements

• Diploma or Bachelor’s in Computer Science, IT, or related field.
• 1–2 years of experience in network operations or IT support.
• Basic understanding of Routing & Switching concepts (BGP, OSPF, VLANs).
• Familiarity with Cisco/Juniper devices and CLI (basic level).
• CCNA Certified (or currently pursuing).
• Willingness to work in 24/7 rotational shifts.
• Strong communication and incident reporting skills.

Benefits

• Health insurance coverage for Self, Spouse, and Kids.
• Long‑term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology
• IT Services and IT Consulting

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