walkin and virtual drive For sales and customer support

Globiva; Gurugram District, New Delhi; On-site; INR 167,000 - 312,000; Full time

Job summary

Globiva is seeking a customer support executive to handle inbound and outbound calls with empathy, resolve issues, and drive product sales in a fast-paced environment. The role emphasizes maintaining strong customer relationships and achieving targets within rotational shifts.

Fresher or experienced candidates with basic computer and Excel knowledge are welcome to apply. The position is on-site in Gurugram, Haryana, offering a compensation range of 15,000 in hand to 28,000 CTC per month.

Qualifications

• Good communication skills.
• Fresher's/ Experience both can apply.
• Ability to handle pressure and meet targets.
• Basic knowledge of computers and Excel.
• Shift: Rotational shift.
• Salary- 15,000 in hand to 28,000 CTC.

Responsibilities

• Handling customer queries via calls.
• Follow up on customer complaints until closure.
• Ensure high levels of customer satisfaction and retention.
• Build and maintain strong relationships with customers.
• Handle incoming/outgoing calls with empathy & resolve issues
• Selling product
• Achieve target

Skills

Good communication skills

Ability to handle pressure

Tools

Excel

Job description

Role & responsibilities

• Handling customer queries via calls.
• Follow up on customer complaints until closure.
• Ensure high levels of customer satisfaction and retention.
• Build and maintain strong relationships with customers.
• Handle incoming/outgoing calls with empathy & resolve issues
• Selling product
• Achieve target

Preferred candidate profile

• Good Communication skills.
• Fresher's/ Experience both can apply.
• Ability to handle pressure and meet targets.
• Basic knowledge of computers and Excel
• Shift: (Rotational shift)
• Salary- 15,000 in hand to 28,000 CTC