Walkin - 26th Sep - Credit Bureau Disputes - No virtual

Clarity Consulting; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Clarity Consulting in Hyderabad is seeking a Process Specialist (JL3) to manage complex disputes, ensure first-time-right delivery, and provide floor support and training to the team.

The role combines production delivery with quality assurance, supports the Team Lead in process control, and drives continuous improvement through knowledge management and documentation.

Qualifications

• Excellent written and verbal communication skills including clear documentation.
• Strong MS Office proficiency (Excel, Word, Outlook) for reports and tracking.
• Advanced analytical and problem-solving abilities applied to disputes.
• Ability to multitask and meet deadlines in a fast-paced setting.
• Strong attention to detail and quality orientation in deliverables.
• Leadership ability to guide and support junior team members.
• Strong stakeholder management skills to coordinate with multiple teams.

Responsibilities

• Manage complex, aged, escalated, and multi-issue disputes with appropriate resolution.
• Support daily production by prioritizing work and guiding processes under pressure.
• Conduct quality reviews to ensure investigation completeness and accuracy.
• Document defects, provide feedback, and contribute to root-cause analysis.
• Support training, nesting, floor assistance, and knowledge development for teammates.
• Maintain job aids, FAQs, and process guidance; identify capability gaps.
• Provide updates to Team Lead on queues, quality, risks, and priorities.
• Contribute to process changes, testing, and continuous-improvement initiatives.

Skills

Communication skills

MS Office

Analytical skills

Multitasking

Attention to detail

Leadership

Stakeholder management

Education

Postgraduate in any discipline

Banking/Finance/Commerce background

Job description

Role & responsibilities

Job Description

Process Specialist (JL3)

Credit Bureau Disputes

ROLE PURPOSE Operates as an experienced dispute practitioner who combines production delivery with quality assurance, complex-case support, floor assistance, process training and knowledge management. The role strengthens first-time-right performance while supporting the Team Lead with day-to-day process control

Key Responsibilities

• Manage complex, aged, escalated, and multi-issue disputes by reviewing relevant systems, documents, and reporting records to determine an appropriate resolution.
• Support daily production delivery by prioritizing critical work, assisting with workload recovery, and providing process guidance during volume or SLA pressures.
• Conduct quality reviews to validate investigation completeness, decision accuracy, system updates, documentation, communications, and procedural compliance.
• Document defects, provide constructive feedback, and contribute to calibrations, trend analysis, root-cause reviews, and corrective actions.
• Support training, nesting, floor assistance, and ongoing knowledge development for new and existing team members.
• Maintain and enhance job aids, FAQs, scenario guidance, and process knowledge resources while identifying recurring capability gaps.
• Provide timely updates to the Team Lead on queues, quality, risks, training needs, and operational priorities, while supporting assigned coordination activities.
• Contribute to process changes, testing, readiness activities, and continuous-improvement initiatives that strengthen controls and service delivery.

Competencies & Skills

• Excellent written and verbal communication skills
• Strong proficiency in MS Office (Excel, Word, Outlook)
• Advanced analytical and problem-solving skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Strong attention to detail and quality orientation
• Leadership ability to guide and support junior team members
• Strong stakeholder management skills

Experience Required

• 3 to 5 years of relevant experience in credit bureau disputes or another regulated banking operations
• Deep knowledge of the US Retail Banking Industry, Credit Reporting and Disputes Concepts
• Strong understanding of the Default Lifecycle / Loan Servicing processes
• Experience supporting training, calibrations, knowledge management or complex-case resolution is preferred

Educational Qualification

• Postgraduate in any discipline
• Banking / Finance / Commerce background preferred

Behavioral Expectations

• Strong analytical and problem-solving ability
• Mentoring mindset and ownership of delivery outcomes
• Familiarity with feedback and quality review mechanisms