Banking Operations -Credit Bureau Dispute

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citi is seeking an Ops Support Specialist 5 in India to provide day-to-day operations support, including documentation, record handling, and account maintenance, coordinating with Operations - Core Team.

Role acts as a liaison among operations staff, relationship managers, project managers, custodians and clients to ensure smooth data and process flow aligned with Citi's operations standards.

Qualifications

• 2-4 years of relevant experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and apply problem solve capabilities.
• Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback.
• Will closely work in US customers in NAM hours.
• Demonstrated analytical skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
• Identify opportunities to offer value added products and services while adhering to laws and regulations governing Telesales.
• Communicate daily with management on productivity, quality, MIS indicators, and provide written and oral communications for approvals and resolution of entries.
• Facilitate staff training within Disputes and assist with questions as needed.
• Support Lean and process improvement initiatives across the department.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Assess risk when business decisions are made and ensure compliance with laws and Citi policies.

Skills

Microsoft Office

Analytical skills

Written & verbal communication

Problem-solving

Dispute processes

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback Will closely work in US customers in NAM hours Demonstrated analytical skills Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience Master’s degree preferred

------------------------------------------------------ Job Family Group: Operations - Core

------------------------------------------------------ Job Family: Operations Support

------------------------------------------------------ Time Type:

Most Relevant Skills Please see the requirements listed above.

------------------------------------------------------ Other Relevant Skills Chargeback, Dispute Resolution, Fraud Detection.

------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.