Walk-in | Credit Bureau Disputes/Client Default Solutions

Live Connections Placements Pvt. Ltd.; Hyderabad; On-site; INR 400,000 - 800,000; Full time

Job summary

Live Connections Placements Pvt. Ltd. in Hyderabad invites applications for a Credit Bureau Disputes role. You will handle complex and escalated disputes, review account details, documents and credit reporting records to ensure accurate resolutions.

Responsibilities include quality checks, SLA compliance, identifying gaps, conducting RCA and trend analysis, supporting training, preparing SOPs and process guides, and monitoring queue status for timely closure.

Responsibilities

• Handle complex and escalated Credit Bureau Disputes.
• Review account details, documents and credit reporting records for accurate resolution.
• Perform quality checks and ensure process/SLA compliance.
• Identify process gaps, errors and recurring issues; conduct RCA and trend analysis.
• Support training, coaching, nesting and floor assistance for team members.
• Prepare and maintain SOPs, process guides and job aids.
• Support UAT, process changes and continuous improvement initiatives.
• Monitor queue status and support timely closure of critical/aged cases.
• Provide process updates and escalate operational risks to the Team Lead.

Job description

Roles & Responsibilities

Handle complex and escalated Credit Bureau Disputes.

Review account details, documents and credit reporting records for accurate resolution.

Perform quality checks and ensure process/SLA compliance.

Identify process gaps, errors and recurring issues; conduct RCA and trend analysis.

Support training, coaching, nesting and floor assistance for team members.

Prepare and maintain SOPs, process guides and job aids.

Support UAT, process changes and continuous improvement initiatives.

Monitor queue status and support timely closure of critical/aged cases.

Provide process updates and escalate operational risks to the Team Lead.

Ensure adherence to banking, credit reporting and internal process guidelines.Role & responsibilities