Banking Operations Analyst -Credit Bureau Dispute

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in India seeks an entry-level Operations Support Analyst to provide day‑to‑day operations support, including documentation, record maintenance, and account handling in coordination with the Operations - Core Team.

The role liaises with relationship managers, project managers, custodians and clients to ensure timely and accurate processing while aligning with Citi's operations infrastructure and compliance standards.

Qualifications

• 5-9 years of relevant experience in operations or dispute processes.
• Proficient in Microsoft Office applications.
• Knowledge of banking operations and dispute handling workflows.
• Ability to work independently and solve problems.
• Experience with US banking operations and related regulatory controls.

Responsibilities

• Document current and future state of client reports and notices.
• Provide status updates and create presentations for steering committees.
• Coordinate with Legal & Compliance for regulatory sign-offs.
• Serve as liaison between business stakeholders and technology teams.
• Assist in training sessions and write test scripts and scenarios.
• Manage project plans and follow-ups across departments.
• Deliver regulatory client deliverables and maintain client satisfaction.

Skills

Experience 5-9 years

MS Office

Dispute process

Problem solving

Banking operations

Education

Bachelor's degree

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-9 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback
• Will closely work in US customers in NAM hours
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

Bachelor's degree/University degree or equivalent experience

Other Information

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Most Relevant Skills

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills

Other Relevant Skills Banking Operations, Chargeback, Fraud Disputes.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.