Banking Operations Analyst -Credit Bureau Dispute

Citigroup Inc.; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Citigroup Inc. in Pune seeks an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including record maintenance, account handling, and liaison with relationship managers, project managers, custodians, and clients.

The role emphasizes adherence to Citi's operations processes and risk controls, with a focus on timely, accurate client deliverables and cross-functional collaboration.

Qualifications

• Bachelor's degree required.
• Experience with dispute processes preferred.
• Strong analytical and communication skills required.

Responsibilities

• Perform business analysis and document current and future state of Client Reports and Advises.
• Provide regular status updates and create presentations for steering committees.
• Coordinate with Legal & Compliance for regulatory sign-offs.
• Act as liaison between business stakeholders and technology; advise on options, risks and timelines.
• Develop training sessions, demos, and UAT scripts against requirements.
• Maintain project plans and manage follow-ups across departments.
• Handle multiple projects and ensure timely delivery of regulatory client deliverables.
• Demonstrate risk awareness and uphold Citi's compliance and ethics standards.

Skills

Microsoft Office

Dispute process

Analytical skills

Written and verbal communication

Problem solving

Education

Bachelor's degree/University degree or equivalent experience

Tools

Microsoft Office

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-9 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback
• Will closely work in US customers in NAM hours
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

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Job Family

Operations Support

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Time Type

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Banking Operations, Chargeback, Fraud Disputes.

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