V KYC Professional

Smartcoin; Bengaluru; On-site; INR 357,000 - 580,000; Full time

Job summary

Smartcoin is seeking a VKYC Associate to conduct video KYC calls for identity verification and audit calls for accuracy. You will verify customer documents, address queries, and ensure proper documentation in company systems.

You should have graduation in any stream, strong communication, and familiarity with VKYC processes and CRM tools. The role includes fixed hours 9 AM to 6 PM with weekend shifts, and requires discretion with sensitive information.

Qualifications

• Graduation in any stream is required.
• Experience in customer service, VKYC, or banking roles.
• Strong written and verbal communication.
• Familiarity with VKYC processes.
• Proficient with video conferencing and CRM software.
• Detail-oriented with ability to spot inconsistencies.

Responsibilities

• Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification; audit the call and approve documents with analytical skills and basic Excel.
• Verify Customer Documents: Review and verify the customer s identity documents during the video call.
• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
• Update Records: Accurately document customer details and VKYC outcomes in the company s systems and databases.

Skills

Communication

Attention to detail

Customer service

VKYC knowledge

Discretion

Education

Graduation in any stream

Tools

CRM software

Video conferencing tools

Job description

Key Responsibilities:

• Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.


• Verify Customer Documents: Review and verify the customer s identity documents during the video call.


• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.


• Update Records: Accurately document customer details and VKYC outcomes in the companys systems and databases.

Required Qualifications:

• Candidates must graduate with any Stream


• Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )


• Strong communication skills (both verbal and written) with the ability to engage with customers professionally.


• Good knowledge of VKYC processes


• Comfortable with technology, including video conferencing tools and CRM software.


• Strong attention to detail with the ability to spot inconsistencies in documentation.


• Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

• Previous experience in video-based KYC verification or in a customer-facing role.


• Multilingual proficiency is a plus but Hindi and English is a must.


• Knowledge of the financial sector and the regulatory environment.

Key Competencies:

• Communication: Clear and concise communication skills are essential for interacting with customers.


• Attention to Detail: Accuracy in verifying documents and recording customer details.


• Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.


• Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.

Work Environment:

• Fixed working hours 9 AM to 6 PM, but includes weekend shifts.