Hiring For Operation Analyst

AMERICAN EXPRESS; Gurugram District; Híbrido; INR 350 000 - 700 000; Tempo integral

Resumo da oferta

AMERICAN EXPRESS is seeking a KYC Analyst in Gurgaon to validate and submit CKYC information to RBI, collaborating with the AEBC Compliance team. The role focuses on maintaining high-quality, compliant transactional processes and timely KYC reviews.

You will analyze risk, manage KYC documentation for Consumers and Legal Entities, and conduct outbound/inbound calls for KYC completion, including VKYC support. Hybrid posting with 3 days in office.

Qualificações

• Graduate with 1–2 years of experience.
• Strong interpersonal and collaboration skills.
• Detail-oriented with ability to prioritize and work under pressure.
• Experience in Inbound/Outbound/VKYC calling.

Responsabilidades

• Validate and submit KYC/CKYC information to RBI per regulations in partnership with AEBC Compliance.
• Meet or exceed metrics on transactional quality, compliance and productivity.
• Analyze risk on customer accounts to ensure compliance with terms.
• Deliver on process-defined metrics and deliverables.
• Adhere to timelines to ensure regulatory compliance.
• Update relevant systems with KYC information from Card Members.
• End-to-end review of account-specific KYC journeys for consumers and entities.
• Review Card Members/Legal Entity documents and identify gaps.
• Complete all transactions with customers/Legal Entities within deadlines.
• Outbound calls to follow up with Card Members for KYC completion.
• Inbound calls to assist Card Members with KYC inquiries.
• Ability to handle VKYC (Video KYC).

Conhecimentos

Team player

Interpersonal skills

Attention to detail

Problem-solving skills

Prioritization under pressure

Formação académica

Graduate degree

Ferramentas

Excel

Word

PowerPoint

Descrição da oferta de emprego

Description:-

Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.

Responsibilities:-

How will you make an impact in this role?

• Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
• Deliver on metrices defined by the process.
• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
• Relevant system updates basis the KYC information received from Card Members.
• End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
• Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
• Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
• Outbound Calls to follow up with Card Members for KYC Completion.
• Inbound Voice Servicing to assist Card Members with KYC inquiries.
• Ability to handle VKYC (Video KYC)

Qualifications :-

Minimum Qualifications

• Graduate with minimum 1 to 2 years experience
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills
• Compliant with Company Policies and Procedures
• Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
• This is a Hybrid role, colleagues are required to report 03 days in office.

Preferred Qualifications

• Knowledge of excel, word and power point skill will be an added advantage.
• Good Presentation skills.