Walk in-US Voice (Male only) - 1-5 years experience

Osprosys Software; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Osprosys Software in Bengaluru is seeking candidates for an international voice support role handling calls with US healthcare facilities and imaging centers. You will coordinate with facility staff, respond to queries, and document actions to ensure timely resolution.

The position requires excellent English, strong communication, and the ability to work US night shifts with rotating weekly offs. Freshers with strong communication skills may apply and prior international healthcare or BPO

Qualifications

• Excellent spoken and written English communication.
• Strong listening and interpersonal abilities.
• Comfortable communicating with US-based facilities over the phone.
• Good problem-solving and coordination skills.
• Basic computer skills and ability to use multiple apps.
• Able to work in a fast-paced, target-driven environment.
• Willingness to work US night shifts with rotational weekly offs.
• Freshers with strong communication skills may apply.

Responsibilities

• Handle inbound and outbound calls with US healthcare facilities and imaging centers.
• Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
• Respond to facility queries and provide timely assistance per process guidelines.
• Coordinate with internal Teleradiology, Operations, and Radiologist teams as needed.
• Follow up on pending requests and ensure timely resolution of facility concerns.
• Escalate critical or unresolved issues to the appropriate team.
• Document calls, requests, and actions taken in relevant systems.
• Maintain professional communication and telephone etiquette with international clients.
• Ensure adherence to company policies, process guidelines, and confidentiality requirements.
• Meet defined quality, productivity, response-time, and customer-service targets.

Skills

English fluency

Telephone etiquette

Interpersonal skills

Problem solving

Job description

Role & responsibilities

Handle inbound and outbound calls with US healthcare facilities and imaging centers.

• Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
• Respond to facility-related queries and provide timely assistance as per process guidelines.
• Coordinate with internal Teleradiology, Operations, and Radiologist teams when required.
• Follow up on pending requests and ensure timely resolution of facility concerns.
• Escalate critical or unresolved issues to the appropriate team.
• Accurately document calls, requests, and actions taken in the relevant systems.
• Maintain professional communication and strong telephone etiquette while interacting with international clients.
• Ensure adherence to company policies, process guidelines, and confidentiality requirements.
• Meet defined quality, productivity, response-time, and customer-service targets.

Preferred candidate profile

Excellent verbal and written English communication skills.

• Strong listening, comprehension, and interpersonal skills.
• Comfortable communicating with US-based healthcare facilities over the phone.
• Good problem-solving and coordination skills.
• Basic computer knowledge and ability to work with multiple applications.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Willingness to work in US/night shifts and rotational weekly offs.
• Freshers with strong communication skills may apply.
• Prior experience in international voice support, healthcare BPO, or teleradiology support is an advantage