Walk-in | Us customer support

Steam X Bpo Solutions; Nashik District; On-site; INR 223,000 - 391,000; Full time

Job summary

RockAutoTec in Nashik is seeking a US Auto Parts Sales Executive to join our US Sales & Customer Support team. You will handle inbound calls from US customers, understand auto-parts needs, provide pricing and availability, and convert inquiries into orders.

The ideal candidate has excellent spoken English, strong listening and communication skills, and can confidently communicate with US customers during night shifts. This is a work-from-office role with performance incentives.

Qualifications

• Excellent spoken English is mandatory.
• Strong verbal communication and active listening skills.
• Ability to understand and communicate with US customers.
• Comfortable handling phone conversations for extended periods.
• Good customer-handling and objection-handling skills.
• Sales-oriented and target-focused approach.
• Basic computer and internet knowledge.
• Ability to multitask while speaking with customers.
• Willingness to work US night shifts.

Responsibilities

• Handle inbound calls from US customers regarding auto parts.
• Communicate professionally and confidently with American customers.
• Understand customer requirements and vehicle details.
• Collect and verify: Year Make Model Engine, VIN, Required part.
• Coordinate with the sourcing team to check part availability, compatibility and pricing.
• Present suitable part options to customers.
• Handle customer questions, objections and concerns.
• Convert inbound inquiries into confirmed sales.
• Provide accurate order and product information.
• Follow up with customers when required.
• Maintain accurate records of customer conversations and orders.
• Follow company procedures for order confirmation and customer communication.
• Provide a professional customer experience throughout the sales process.

Skills

Excellent English

Verbal communication

US customer communication

Phone handling

Objection handling

Sales orientation

Computer basics

Multitasking

US night shifts

Job description

Job Description

Position: US Auto Parts Sales Executive

Company: RockAutoTec

Department: US Sales & Customer Support

Job Type: Full-Time

Experience: 03 Years

Shift: US Night Shift

Employment: Work From Office

Salary: 20,000 35,000 per month + Performance Incentives

RockAutoTec is looking for confident and customer-focused Inbound Sales Executives to join our Auto Parts Sales & Customer Support team.

The candidate will be responsible for handling inbound calls from customers, understanding their auto-parts requirements, identifying suitable parts, providing pricing and availability information, and converting qualified customer inquiries into orders.

The ideal candidate should have excellent spoken English, strong listening skills, a professional telephone manner, and the ability to confidently communicate with US customers.

Key Responsibilities

• Handle inbound calls from US customers regarding auto parts.
• Communicate professionally and confidently with American customers.
• Understand customer requirements and vehicle details.
• Collect and verify:
  • Year Make Model Engine
  • VIN
  • Required part
• Understand customer budgets and requirements.
• Coordinate with the sourcing team to check part availability, compatibility and pricing.
• Present suitable part options to customers.
• Handle customer questions, objections and concerns.
• Convert inbound inquiries into confirmed sales.
• Provide accurate order and product information.
• Follow up with customers when required.
• Maintain accurate records of customer conversations and orders.
• Follow company procedures for order confirmation and customer communication.
• Provide a professional customer experience throughout the sales process.

Required Skills

• Excellent spoken English is mandatory.
• Strong verbal communication and active listening skills.
• Ability to understand and communicate with US customers.
• Comfortable handling phone conversations for extended periods.
• Good customer-handling and objection-handling skills.
• Sales-oriented and target-focused approach.
• Basic computer and internet knowledge.
• Ability to multitask while speaking with customers.
• Willingness to work US night shifts.

Preferred Qualifications

• Experience in an international BPO or US calling process.
• Experience in inbound sales or customer support.
• Experience dealing with US customers.
• Previous experience in auto parts, automotive sales or e-commerce.
• Basic knowledge of cars and auto parts.

Candidate Profile

We are looking for candidates who are:

• Fluent and confident in spoken English.
• Professional and polite while speaking with customers.
• Good at asking the right questions and understanding customer requirements.
• Comfortable handling different US accents.
• Quick learners with good problem-solving ability.
• Persuasive without being aggressive.
• Comfortable working in a target-driven sales environment.
• Reliable and willing to work during US business hours.

Compensation

20,000 35,000 per month + Performance Incentives

Final salary will depend on the candidate's communication skills, experience and overall suitability for the role.

Shift

Night Shift

Candidates must be comfortable working night shifts according to US customer/business hours.

Interview Process

1. HR Screening
2. English Communication Assessment
3. US Customer Call/Role-Play Round
4. Final Interview

Why Join RockAutoTec?

• Work with a US-focused auto-parts business.
• Opportunity to develop international customer-handling and sales skills.
• Performance-based growth opportunities.
• Automotive product and fitment training provided.