Customer Support Representative / Customer Support Associate - Auto Parts Division

Stiffen Technologies; Ambala; Hybrid; INR 250,000 - 400,000; Full time

Job summary

Stiffen Technologies is seeking a proactive Customer Support Representative for its Auto Parts Division in India. You will handle inquiries, provide product information, and assist with order-related requests to ensure a seamless customer experience throughout sales and post-sales stages.

You will manage calls, emails, and chat, collaborating with Sales, Warehouse, and Technical Support teams. English proficiency is mandatory, with 1–3 years of experience, and prior Auto Parts exposure is a

Qualifications

• 1–3 years of customer support or service experience.
• Excellent verbal and written English communication.
• Experience in Auto Parts or automobile industry is a plus.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat support professionally.
• Assist customers with product information, compatibility, pricing, and order updates.
• Resolve customer concerns and post-sales issues in a timely and professional manner.
• Record and maintain accurate details of customer interactions in the system.
• Follow up on pending issues and coordinate with internal teams for quick resolutions.
• Work with Sales, Warehouse, and Technical Support teams for smooth order processing.
• Deliver prompt and effective support to ensure high customer satisfaction.

Skills

English proficiency

Customer focus

Communication skills

Problem solving

Multitasking

Interpersonal skills

US shift readiness

Team collaboration

Adaptability

Tools

CRM software

MS Office

Job description

We are seeking a proactive, customer-focused, and detail-oriented Customer Support Representative to join our Auto Parts Division. In this role, you will be responsible for handling customer inquiries, providing product information, assisting with order-related requests, and ensuring an excellent customer experience throughout the sales and post-sales process.

• Handle inbound and outbound customer calls, emails, and chat support professionally.
• Assist customers with product information, compatibility, pricing, and order updates.
• Resolve customer concerns and post-sales issues in a timely and professional manner.
• Record and maintain accurate details of customer interactions in the system.
• Follow up on pending issues and coordinate with internal teams to ensure quick resolutions.
• Work closely with the Sales, Warehouse, and Technical Support teams for smooth order processing.
• Ensure high levels of customer satisfaction by delivering prompt and effective support.
• Meet quality standards while managing multiple customer conversations efficiently.

• Excellent verbal and written communication skills in English (mandatory).
• 1–3 years of experience in customer support or customer service.
• Experience in the Auto Parts or Automobile Industry will be an added advantage.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good knowledge of MS Office and CRM software is preferred.
• Positive attitude, professionalism, and a customer-first approach.
• Willingness to work in the US Shift.