Walk-in | Urgent Hiring | Team Lead - AR (Hospital Billing)

Shai Health; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shai Health in Chennai, India seeks an experienced AR Team Lead to supervise a skilled group of AR Analysts. You will drive timely claim follow-ups, manage denials, and filings while ensuring adherence to client KPIs.

The role requires strong English communication and deep knowledge of US payer guidelines and billing systems. You will analyze complex denials, conduct RCA, mentor team members, and coordinate with QA and Training to improve processes.

Qualifications

• 6-8 years of experience in Medical Billing AR, with at least 1-2 years in a leadership or supervisory role.
• At least 2-3 years of experience in hospital billing.
• Strong knowledge of the US healthcare system, insurance payers, EOBs, ERA, and denial management.
• Experience with Medicare, Medicaid, and commercial insurance follow-up and proficiency in medical billing software and practice management systems.
• Advanced knowledge of AR aging, collections, and revenue cycle management (RCM).
• Strong analytical, communication, and problem-solving skills; ability to manage team performance and meet client KPIs.

Responsibilities

• Supervise the daily operations of a team of AR Analysts, ensuring timely claim follow-ups, denial management, and appeal filings.
• Monitor productivity and quality metrics to hit targets for Cash Collections, Denial Rates, and Days in AR.
• Address complex denials, rejections, and underpayments while serving as a process expert in AR workflows and billing systems.
• Conduct root cause analysis for recurring issues and propose corrective actions to ensure turnaround time, productivity, and quality standards.
• Assist the team with escalated issues and client inquiries, providing feedback and coaching to enhance performance.
• Support training of new employees and promote ongoing knowledge sharing within the team.
• Collaborate with internal departments (QA, Training) to resolve issues and prepare daily/weekly performance reports.

Skills

Team leadership

Analytical skills

Client communication

Process improvement

Tools

Medical billing software

Practice management systems

Job description

Job Description

• Supervise the daily operations of a team of AR Analysts, ensuring timely claim follow-ups, denial management, and appeal filings.
• Monitor productivity and quality metrics to hit targets for Cash Collections, Denial Rates, and Days in AR
• Strong analytical capabilities, excellent English communication (for client interaction/calling), and proven team management experience
• Analyze and address complex denials, rejections, and underpayments while serving as a process expert in AR workflows, payer guidelines, and billing systems.
• Conduct root cause analysis for recurring issues and propose corrective actions to ensure compliance with turnaround time, productivity, and quality standards.
• Assist the team with escalated issues and client inquiries, providing feedback and coaching to enhance team performance.
• Support the training of new employees and promote ongoing knowledge sharing within the team.
• Collaborate with internal departments, such QA, Training team to resolve issues and prepare daily and weekly performance reports.

Job Requirements

• 6-8 years of experience in Medical Billing AR, with at least 1- 2 years in a leadership or supervisory role.
• At least 2-3 years of experience in hospital billing.
• Strong knowledge of the US healthcare system, insurance payers, EOBs, ERA, and denial management.
• Experience with Medicare, Medicaid, and commercial insurance follow-up and proficiency in medical billing software and practice management systems.
• Advanced knowledge of AR aging, collections, and revenue cycle management (RCM).
• Strong analytical, communication, and problem-solving skills, Ability to manage team performance and meet client KPIs..
• Experienced in managing high-value and aged accounts receivable with strong analytical and problem-solving abilities.
• Effective communicator with the capability to mentor and support team members.
• Strategize and assign outstanding claims to team members for optimal follow-up and collections.
• Conduct root cause analysis (RCA) on unresolved or denied claims to formulate corrective strategies.
• Manage client communications, handle escalated claim issues, and present weekly/monthly business reviews and mentor associates, track productivity (SLA compliance), and manage team attrition and shrinkage.
• Candidates currently designated as Team Lead or Supervisor are eligible to apply for the Team Lead - AR (Hospital Billing) role. Immediate joiners preferred.