Walk-in | Team Manager

Baadshah Broking; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Baadshah Broking in New Delhi is seeking a dynamic Team Leader with 3+ years in BPO, sales or customer support to lead a on-site team in Kirti Nagar.

You will drive performance, coach agents, monitor KPIs, handle escalations, and ensure high customer satisfaction while meeting targets. This role requires strong leadership, communication, and problem-solving abilities, along with daily reporting and a focus on operational excellence.

Qualifications

• Minimum 3 years of experience in BPO, Sales or Customer Support.
• Prior experience in a Team Leader or supervisory role preferred.
• Strong communication and interpersonal skills.
• Excellent leadership and team management abilities.

Responsibilities

• Lead, manage, and motivate a team of sales and customer support executives.
• Monitor daily team performance and ensure achievement of targets.
• Handle day-to-day BPO operations and ensure smooth workflow.
• Drive sales performance, conversions, and revenue growth.
• Monitor customer interactions and maintain service quality.
• Provide regular coaching, training, and feedback to team members.
• Handle escalations and resolve customer-related issues effectively.
• Prepare daily, weekly, and monthly performance reports.
• Maintain team discipline, productivity, and operational efficiency.
• Ensure achievement of KPIs, SLAs, and business objectives.

Skills

Team leadership

BPO operations

Sales coaching

Customer support

Job description

Job Description Team Leader (BPO / Sales / Customer Support)

Job Title: Team Leader

Experience Required: Minimum 3 Years

Job Location: Kirti Nagar, New Delhi

Work Mode: On-site

Industry: BPO / Sales / Customer Support

About the Role

We are looking for a dynamic, self-motivated, and result-oriented Team Leader with strong experience in BPO operations, sales, and customer support. The ideal candidate should have excellent leadership skills, the ability to manage a team, drive performance, achieve business targets, and ensure high levels of customer satisfaction.

Key Responsibilities

• Lead, manage, and motivate a team of sales and customer support executives.
• Monitor daily team performance and ensure achievement of assigned targets.
• Handle day-to-day BPO operations and ensure smooth workflow.
• Drive sales performance, conversions, and revenue growth.
• Monitor customer interactions and maintain service quality.
• Provide regular coaching, training, and feedback to team members.
• Handle escalations and resolve customer-related issues effectively.
• Prepare daily, weekly, and monthly performance reports.
• Maintain team discipline, productivity, and operational efficiency.
• Ensure achievement of KPIs, SLAs, and business objectives.

Required Skills & Qualifications

• Minimum 3 years of experience in BPO, Sales, or Customer Support.
• Prior experience in a Team Leader or supervisory role is preferred.
• Strong communication and interpersonal skills.
• Excellent leadership and team management abilities.
• Good knowledge of sales processes and customer handling.
• Target-oriented mindset with strong problem-solving skills.
• Ability to work under pressure and manage multiple responsibilities.
• Good reporting, analytical, and decision-making skills.

What We Are Looking For

A responsible and enthusiastic leader who can take ownership of team performance, motivate employees, maintain operational standards, and contribute to the overall growth of the organization.

Job Location & Contact Details

Location: Kirti Nagar, New Delhi

Work Mode: Work from Office (On-site)

Contact Number: 9266148471