Team Leader

Iccs; Sector 10; On-site; INR 420,000 - 700,000; Full time

Job summary

Iccs is seeking a proactive Team Leader for its outbound sales unit in India. You will lead a team of sales executives, drive daily and monthly targets, and provide coaching to enhance performance.

Ideal candidates have 1+ year in BPO outbound sales, strong leadership, and MS Excel proficiency. The role involves monitoring KPIs, conducting training, and ensuring adherence to company policies.

Qualifications

• Minimum 1 year experience as a Team Leader in a BPO outbound sales process.
• Strong leadership, communication, and people management skills.
• Proven track record of achieving sales targets.
• Good knowledge of MS Excel and reporting.

Responsibilities

• Lead and manage a team of outbound sales executives to achieve daily and monthly sales targets.
• Monitor team performance and provide regular coaching, feedback, and motivation.
• Conduct team huddles, performance reviews, and training sessions.
• Ensure adherence to quality standards, KPIs, and company policies.
• Prepare and share daily MIS and performance reports.
• Resolve customer escalations and support the team in closing sales.
• Collaborate with management to improve sales strategies and process efficiency.

Skills

Leadership

Communication

People management

Target-driven

Sales targets

Performance coaching

Education

Graduation preferred

Tools

MS Excel

Reporting tools

Job description

Role & responsibilities

Job Responsibilities:

• Lead and manage a team of outbound sales executives to achieve daily and monthly sales targets.
• Monitor team performance and provide regular coaching, feedback, and motivation.
• Conduct team huddles, performance reviews, and training sessions.
• Ensure adherence to quality standards, KPIs, and company policies.
• Prepare and share daily MIS and performance reports.
• Resolve customer escalations and support the team in closing sales.
• Collaborate with management to improve sales strategies and process efficiency.

Eligibility Criteria:

• Minimum 1 year of experience as a Team Leader in a BPO outbound sales process.
• Strong leadership, communication, and people management skills.
• Proven track record of achieving sales targets.
• Good knowledge of MS Excel and reporting.
• Ability to work in a target-driven and fast-paced environment.
• Graduation preferred (depending on company requirements).

Contact 8010505196

HR Vijay