Team Leader - BPO ( Job ID - 22549)

EH Jobs; Chhindwara; Vor Ort; INR 223.200 - 279.000; Vollzeit

Benefits dieser Stelle

Incentive-based rewards

Performance-driven bonuses

Zusammenfassung

A recruitment agency in Chhindwara is seeking a proactive Team Leader to oversee a team of 10-15 members, driving talent acquisition efforts. The ideal candidate should possess a Bachelor's degree and 1-3 years of experience in team handling or leadership in a BPO environment. Responsibilities include managing team performance, providing coaching, and ensuring target achievement. The role is essential for building a high-performing workforce that aligns with the organization's growth objectives. Competitive salary and incentives are offered.

Qualifikationen

• Minimum 1–3+ years’ experience in team handling/team leading (in BPO or similar).
• Proven experience in performance management, coaching, and people leadership.
• Previous customer service or call center experience is a plus.

Aufgaben

• Supervise, guide, and manage a team of 10–15 members on a daily basis.
• Conduct regular team huddles and one‑on‑one sessions for updates.
• Ensure minimum 80% team target achievement consistently.
• Monitor key performance metrics (targets, quality, attendance, output) daily.
• Provide ongoing coaching, sales training, and development guidance to the team.

Kenntnisse

Team handling

Coaching

Performance management

Ausbildung

Graduate in any stream (Bachelor’s degree preferred)

Jobbeschreibung

Posting Title: Team Leader

Location: Adarsh Nagar, Vishnu Nagar, Chhindwara, Madhya Pradesh

Salary: ₹20,000 – ₹25,000 (based on experience)

Work Experience: 1–3 years

Summary

We are looking for a proactive and results‑oriented Team Leader to drive talent acquisition across our organization. In this critical role, you will lead end‑to‑end recruitment efforts across multiple departments, ensuring we attract, evaluate, and onboard high‑caliber talent that supports our mission and growth objectives. You’ll collaborate closely with hiring managers to define role requirements, build robust talent pipelines, and deliver a seamless candidate experience. Your strategic mindset, strong communication skills, and ability to thrive in a fast‑paced environment will be essential in shaping a high‑performing workforce. This position plays a key role in scaling our team sustainably while maintaining a culture of excellence and inclusion.

Responsibilities

• Supervise, guide, and manage a team of 10–15 members on a daily basis.
• Conduct regular team huddles and one‑on‑one sessions for updates and performance engagement.
• Lead by example and motivate the team to stay performance‑driven and goal‑oriented.
• Ensure minimum 80% team target achievement consistently.
• Monitor key performance metrics (targets, quality, attendance, output) daily.
• Track individual and team progress and report performance trends.
• Provide ongoing coaching, sales training, and development guidance to the team.
• Identify areas for improvement and prepare tailored coaching strategies.
• Help new members ramp up quickly with process and skill orientation.
• Distribute calling data and work assignments effectively based on team skills and targets.
• Organize daily tasks, plan schedules, and ensure workload balance.
• Maintain quality standards and ensure adherence to processes and company guidelines.
• Support the team in handling complex customer scenarios or escalations professionally.

Requirements

• Graduate in any stream (Bachelor’s degree preferred).
• Minimum 1–3+ years’ experience in team handling / team leading (in BPO or similar).
• Proven experience in performance management, coaching, and people leadership.
• Previous customer service or call center experience is a plus.

Send your updated resume to [e-mail]

Benefits

• Up to ₹15,000 incentive upon achieving overall team target.
• Self‑Target: Ensure 20 candidate joinings independently.
• ₹5,000 additional incentive after successful completion of self‑target.