Walk-in | Team Lead

HDB Financial Services Ltd.; Chennai District; On-site; INR 400,000 - 650,000; Full time

Job summary

HDB Financial Services Ltd. in Chennai invites applications for a role focused on training, MIS upkeep, and team performance in the collections domain.

You will train new joinees, track caller performance, coordinate with FPRs and agencies, and drive strategies to achieve targets, while maintaining smooth workflow and escalation handling.

This role requires strong communication, Excel skills, and people leadership to optimize domestic collections processes.

Qualifications

• Strong communication skills
• Proficiency in MS Excel
• Orientation towards working with people
• Management skills in terms of maintaining people and work
• Good Leadership skills
• Knowledge of collections process, specifically domestic collections
• Passionate towards achieving targets

Responsibilities

• On-the-job Product Training of new joinees
• Maintain MIS for Allocated Pool
• Tracking Callers properly
• Inspire / motivate callers to achieve targets
• Sending Pick-up files to FPRs
• Co-ordinate with Bank FPRs
• Identifying critical cases and act accordingly
• Prepare strategies for achieving Team targets
• Coordinate with Collection agencies
• Handling Escalation calls /agitated customers
• Performance review of callers on daily weekly monthly basis
• Plan for absenteeism in the team and ensure smooth work flow
• Liaise between different department

Skills

Good communication

MS Excel knowledge

People management

Leadership

Collections process knowledge (dometic

Target-oriented

Passion for targets

Job description

Role & responsibilities

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool

• Tracking Callers properly

Inspire / motivate callers to achieve targets

• Sending Pick-up files to FPRs
• Co-ordinate with Bank FPRs
• Identifying critical cases and act accordingly
• Prepare strategies for achieving Team targets
• Coordinate with Collection agencies
• Handling Escalation calls /agitated customers
• Performance review of callers on daily weekly monthly basis
• Plan for absenteeism in the team and ensure smooth work flow
• Liaise between different department

Preferred candidate profile

Good communication skills

Knowledge of Ms Excel

Orientation towards working with people

Management skills in terms of maintaining people and work

Good Leadership skills

Knowledge of collections process, specifically domestic collections

Passionate towards achieving targets