Walk-in | Senior Telecalling Officer

HDB Financial Services Ltd.; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

HDB Financial Services Ltd. is seeking a role focused on managing daily recovery activities. The candidate will conduct awareness calls at the start of the month, adhere to quality standards, capture penalties, and drive the DRR milestones. Field visits and PTP follow-ups are part of the responsibilities.

The role requires good communication skills and high self-drive, with an emphasis on prioritizing POS accounts and efficient wrap-up of tasks.

Responsibilities

• Awareness call start of the month
• Adhering to Quality parameters
• Adhering to COC / TAT / Wrap-up
• Identifying POS accounts, Prioritize the Customers
• Collects additional charges such as Penal charges
• Achieve Daily Recovery Resolution (DRR) as per Milestones set
• Ask for PTP, generate Pick-ups
• Identifying accounts for Field visits

Job description

Role & responsibilities

Awareness call start of the month

• Adhering to Quality parameters
• Adhering to COC / TAT / Wrap-up
• Identifying POS accounts , Prioritize the Customers

Collects additional charges such as Penal charges

• Achieve Daily Recovery Resolution (DRR) as per Milestones set

Ask for PTP , generate Pick-ups

• Identifying accounts for Field visits

Preferred candidate profile

Good communication and Keyboard skills.

High level of Self Drive/Enthusiasm.