Walk-in | Senior Operations Manager (Operations & Business Development)

Sruthi Total Hr Solutions; Chennai; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Sruthi Total Hr Solutions is looking for an experienced Operations professional to manage day-to-day business activities, oversee client interactions, and drive new client acquisition. The role includes manpower planning, deployment across sites, and ensuring billing and cost control are maintained efficiently.

The candidate should have 5–10 years of experience in operations or related fields, strong leadership, and excellent negotiation skills to improve profitability and client satisfaction.

Qualifications

• 5 to 10 years of experience in Operations, Manpower Management, Facility Management, or Business Development.
• Strong experience in client relationship management and new client acquisition.
• Proven ability to manage manpower planning, recruitment coordination, and workforce deployment.
• Experience in team handling, site operations, billing, invoicing, and payment follow-ups.
• Strong communication, negotiation, leadership, and problem-solving skills.
• Ability to achieve business targets, control operational costs, and improve profitability.

Responsibilities

• Manage day-to-day operations and ensure smooth business functioning.
• Handle client relationships, meetings, and escalations.
• Identify new business opportunities and acquire new clients.
• Manage manpower planning, recruitment coordination, and deployment across client sites.
• Lead and monitor operations teams and site supervisors.
• Oversee billing, invoicing, payment follow-ups, and operational cost control.
• Coordinate with HR and payroll teams to ensure timely salary processing and statutory compliance.
• Monitor operational performance and ensure achievement of business targets.
• Develop strategies to improve service quality, client satisfaction, and business profitability.

Skills

Operations management

Client relationship

Manpower planning

Billing & invoicing

Leadership

Negotiation

Cost control

Staff deployment

Job description

Role & Responsibilities

• Manage day-to-day operations and ensure smooth business functioning.
• Handle client relationships, meetings, and escalations.
• Identify new business opportunities and acquire new clients.
• Manage manpower planning, recruitment coordination, and deployment across client sites.
• Lead and monitor operations teams and site supervisors.
• Oversee billing, invoicing, payment follow-ups, and operational cost control.
• Coordinate with HR and payroll teams to ensure timely salary processing and statutory compliance.
• Monitor operational performance and ensure achievement of business targets.
• Develop strategies to improve service quality, client satisfaction, and business profitability.

Preferred Candidate Profile

• 5 to 10 years of experience in Operations, Manpower Management, Facility Management, or Business Development.
• Strong experience in client relationship management and new client acquisition.
• Proven ability to manage manpower planning, recruitment coordination, and workforce deployment.
• Experience in team handling, site operations, billing, invoicing, and payment follow-ups.
• Strong communication, negotiation, leadership, and problem-solving skills.
• Ability to achieve business targets, control operational costs, and improve profitability.
• Candidates with experience in manpower consultancy, staffing, and labour contract services will be preferred.