Senior Manager - Business Operations - Technical

Updater Services (UDS); Telangana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Updater Services (UDS) is seeking an experienced operations leader to oversee electrical, mechanical, and civil operations across client sites in Telangana. The role focuses on SLA adherence, zero escalations, and driving continuous improvement while ensuring compliance and audit readiness.

You will manage client relationships, review reports, and drive cost optimization through strategic planning, mobilization of new sites, and staff development.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Commercial awareness including AMC, CAMC, BOQ and costing concepts.
• Experience in project planning, mobilization and transition management.
• Ability to handle pressure and crisis situations.

Responsibilities

• Lead electrical, mechanical, and civil operations across client sites.
• Ensure SLA adherence and zero escalations.
• Drive operational excellence and continuous improvement initiatives.
• Handle site assessments, technical surveys, and mobilization of new sites.
• Oversee statutory compliance and audit readiness.

Skills

Troubleshooting

Communication

Commercial awareness

Project planning

Stakeholder management

Job description

Key Responsibilities

• Lead electrical, mechanical, and civil operations across client sites
• Ensure SLA adherence and zero escalations
• Drive operational excellence and continuous improvement initiatives
• Handle site assessments, technical surveys, and mobilization of new sites
• Oversee statutory compliance and audit readiness

Client & Business Management

• Maintain high client satisfaction and retention
• Review MIS, MMR, QBR reports with clients
• Manage client escalations and crisis situations effectively
• Identify opportunities for business expansion and cost optimization

People Management

• Recruit, assess, and develop technicians, engineers, and managers
• Implement skill assessment and training plans
• Build second-line leadership and succession planning
• Conduct performance reviews and capability assessments

Commercial & Financial Responsibilities

• Coordinate invoicing and billing with central teams
• Ensure timely collections and reduction in debtor days
• Monitor credit control and billing accuracy

Key Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder management
• Commercial awareness (AMC, CAMC, BOQ, costing)
• Project planning, mobilization, and transition management
• Ability to handle pressure and crisis situations

Key Stakeholders

• Internal: Branch teams, HO, finance, HR
• External: Clients, vendors, statutory authorities