Walk-in | Operations Head

Axis Bank; Bhiwadi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Axis Bank is seeking a Branch Operations Head to lead customer sales officers and tellers, driving efficient daily branch operations and implementing strategies to boost productivity and achieve financial targets. The role also ensures strict compliance with banking rules, regulations and policies, manages risk, and oversees internal and external audits while maintaining high service standards.

Ideal candidates hold Graduation or MBA (Marketing preferred) with NCFM and AMFI certifications, and

Qualifications

• Graduation or MBA (Marketing preferred) from a recognized institute.
• NCFM and AMFI certifications.

Responsibilities

• Direct daily operations across cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, deposits, and account opening with tellers and CSOs.
• Resolve customer complaints, maintaining high service standards.
• Establish and strengthen key customer relationships to generate sustained business.
• Grow account balances and achieve cross-sell targets.
• Maintain cash balance per Cash Retention Limit.
• Review branch operations reports and monitor overdue issues.
• Ensure compliance with banking rules and procedures; participate in audits.
• Train customer service officers on products, processes, and policies.

Skills

Banking product knowledge

Regulatory guidelines

English & local language communication

Client relationship management

Risk management

Working under pressure & deadlines

Education

Graduation / Post-Graduation (MBA-Marketing preferred)

Job description

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines