Customer Service Representative

TP; Gujarat; Remote; INR 203,112 - 243,288; Full time

Job summary

An established industry player is seeking an Assistant Manager in Human Resources to join their dynamic team. This entry-level position offers a work-from-home opportunity, requiring proficiency in Gujarati and excellent communication skills. The ideal candidate will thrive in a customer-centric environment, engaging with clients through various channels and resolving their inquiries effectively. With a commitment to diversity and inclusivity, the company fosters a supportive workplace culture. If you're passionate about customer service and eager to make a difference, this role could be a perfect fit for you.

Qualifications

• Technical graduates eligible to apply with excellent communication skills.
• Ability to multitask and prioritize work effectively.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about products and services.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Multitasking

Organizational Skills

Education

B.Tech

BCA

Diploma in Engineering

BSc IT

Computer Science

Tools

Windows 10

USB Headset

Job description

Assistant Manager Human Resources @ Teleperformance | MBA, HR Management

Work from Home opportunity - Gujarati language proficiency required.

Technical requirements include:

1. i5 processor
2. Windows 10 or above
3. USB headset
4. 8GB RAM or above

About the Company

Teleperformance, located in Mohali, values diversity and inclusivity.

About the Role

The ideal candidate enjoys communicating with people and proactively resolving issues. You will be responsible for converting customers into passionate advocates.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers about products, pricing, and availability
• Collaborate with internal departments to meet customer needs
• Perform data entry across various platforms

Qualifications

• Technical graduates such as B.Tech, BCA, Diploma in Engineering, BSc IT, or Computer Science are eligible to apply
• Fresher and experienced candidates are welcome
• Excellent phone etiquette, verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work

Compensation

CTC of 20k, excluding incentives and allowances. Shift timings are day shifts only.

Equal Opportunity Statement

Teleperformance is committed to diversity and inclusivity.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service and Consulting
• Industry: Business Consulting and Services

Referrals can double your chances of interview success at TP.