Academic Coordinator - University Operations

Teamlease Digital Private Ltd.; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Teamlease Digital Private Ltd. seeks an on‑campus operations professional to act as the single point of contact for academic programs. You will oversee program execution, student engagement, and collaboration between university teams and delivery units.

The role requires ownership, operational rigor, and a student‑first approach, coordinating with faculty, remote instructors, and industry experts to ensure a high‑quality learning experience.

Qualifications

• Bachelor's or Master's degree in Education, Management, Psychology, or related fields preferred.
• 25 years of experience in academic operations, student engagement, or campus management.
• Prior ed-tech program experience is a strong advantage.

Responsibilities

• Act as on-campus POC for degree programs and ensure smooth program execution.
• Coordinate classrooms, labs, workshops, and live-streamed sessions.
• Drive student onboarding, support queries, and track engagement.
• Coordinate with on-campus faculty, visiting experts, and remote instructors.
• Maintain SOPs, calendars, attendance, assessments, and audits.
• Deliver regular program health reports and drive continuous improvements.

Skills

Execution ownership

Stakeholder management

Communication skills

Tech-enabled learning

Problem solving

Education

Bachelor's or Master's degree in Education, Management, Psychology, or related fields

Tools

LMS platforms

Hybrid/online teaching tools

Job description

Role Overview

The concerned person will be the single point of contact (POC) for various academic program at the university campus. This role is responsible for on-ground program execution, student engagement, and coordination between the university, faculty, and central delivery teams to ensure a seamless learning experience. The role demands strong ownership, operational rigor, and student-first thinking.

Key Responsibilities

1. Campus Operations & Program Execution

• Act as the on-campus POC for various degree programs.
• Ensure smooth execution of classes, labs, workshops, and industry sessions
• Coordinate classroom readiness (digital boards, cameras, mics, internet) for live-streamed sessions
• Monitor daily schedules, session attendance, and session start/end hygiene

2. Student Engagement & Support

• Drive student onboarding including orientation, bridge courses, and LMS access
• Serve as the first line of support for student queries related to academics, schedules, and program delivery
• Track student participation, engagement, and early risk indicators (drop-offs, low attendance)
• Proactively communicate important updates, timelines, and action items to students

3. Faculty & Stakeholder Coordination

• Coordinate with on-campus faculty, visiting industry experts, and remote instructors
• Support faculty with hybrid tools, session logistics, and classroom setup
• Liaise with the central academic, employability, and operations teams
• Escalate issues with clear context and proposed solutions

4. Academic & Compliance Hygiene

• Ensure adherence to defined SOPs, academic calendars, and delivery standards
• Maintain records related to sessions, attendance, assessments, and audits
• Support internal and external audits as required by the program

5. Employability & Experiential Learning Support

• Support execution of employability modules, certifications, internships, OJT/WLP initiatives
• Coordinate logistics for workshops, sector briefings, and career sessions
• Act as a bridge between students and placement/employability teams

6. Reporting & Continuous Improvement

• Share regular reports on program health: attendance, engagement, issues, and resolutions
• Collect structured feedback from students and faculty
• Recommend process improvements to enhance student experience and delivery efficiency

Required Skills & Competencies

• Strong on-ground execution and ownership mindset
• Excellent communication and stakeholder management skills
• High comfort with technology-enabled learning environments
• Ability to handle ambiguity and solve problems independently
• Strong documentation and reporting discipline

Qualifications & Experience

• Bachelors or Masters degree (Education, Management, Psychology, or related fields preferred)
• 25 years of experience in academic operations, student engagement, or campus management
• Prior experience with ed-tech programs is a strong advantage

Success Metrics

• Zero disruption in class delivery
• High student attendance and engagement
• Timely resolution of on-campus and academic issues
• Positive student and faculty feedback
• Compliance with SOPs and audit requirements