Walk-in | Non Voice Customer Service Associate

Joulestowatts Business Solutions Pvt. Ltd.; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Joulestowatts Business Solutions Pvt. Ltd. in Hyderabad is seeking a healthcare claims processor to manage and process claims submitted through ServiceNow and internal platforms.

You will review invoices, expense reports, recurring premium claims, and supporting documents, verify claim data, update systems, and coordinate with internal teams to resolve issues while maintaining confidentiality and quality standards.

Responsibilities

• Process healthcare claims received through ServiceNow and internal claims platforms.
• Review invoices, expense reports, recurring premium claims, and supporting documents.
• Verify claim information and accurately update the claims processing system.
• Maintain quality, accuracy, and productivity as per process requirements.
• Follow process guidelines and maintain confidentiality.
• Coordinate with internal teams to resolve claim-related issues.

Job description

Key Responsibilities

• Process healthcare claims received through ServiceNow and internal claims platforms.
• Review invoices, expense reports, recurring premium claims, and supporting documents.
• Verify claim information and accurately update the claims processing system.
• Maintain quality, accuracy, and productivity as per process requirements.
• Follow process guidelines and maintain confidentiality.
• Coordinate with internal teams to resolve claim-related issues.