Customer Support Voice Process

Global Tech Skills; Ernakulam; On-site; INR 400,000 - 600,000; Full time

Job summary

Global Tech Skills is seeking a detail-oriented benefits administrator to handle complex benefit processing with minimal supervision.

Responsibilities include reviewing claim documentation, coordinating with providers, managing follow-ups, ensuring quality and SLA adherence, resolving exceptions, maintaining documentation, and supporting multiple product lines and training.

Responsibilities

• Review claim documentation and determine next steps.
• Coordinate with providers and stakeholders to obtain required information.
• Manage follow-up activities and resolve outstanding requests.
• Ensure compliance with quality, productivity, and service-level standards.
• Identify and resolve processing exceptions and maintain documentation.
• Support multiple product lines and workflows, and assist with training.
• Escalate issues to leadership when needed and seek process improvements.

Job description

Role & responsibilities

Key Responsibilities

• Process complex benefit administration on activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Assist with training, coaching, and knowledge sharing
• Escalate issues or exception to leadership when needed
• Recommend process improvements and efficiency opportunities.