Senior Process Associate

Infinx; Hyderabad; On-site; INR 420,000 - 600,000; Full time

Job summary

Infinx in Hyderabad, India, is seeking a Process Associate / Sr. Process Associate in Accounts Receivable for night shift. You will review patient accounts, follow up on balances, and liaise with insurance payers to resolve claims.

The role requires 1–3 years US Calling Process experience, strong communication, and proficiency with MS Office. HIPAA compliance and accuracy are essential. You will work independently, multitask across systems, and help meet client service goals.

Qualifications

• Minimum HSC/10+2; any graduate preferred.
• 1–3 years' experience in US calling process.
• Experience with patient accounts and AR is a plus.

Responsibilities

• Review patient accounts and follow up on outstanding balances.
• Follow up with insurance payers regarding claim status.
• Handle claim denials and appeals.
• Document actions taken in internal/client systems.
• Adhere to HIPAA and compliance requirements.
• Maintain current knowledge of payer regulations.
• Meet productivity, quality, and client service goals.

Skills

Claims Management

Customer Service

Communication skills

MS Office

Multitasking

Education

HSC/10+2

Graduate degree

Tools

Microsoft Office Suite

Job description

Job Description:
Designation/Role: Process Associate / Sr. Process Associate
Department: Accounts Receivable
Work Timing: Night Shift
Qualification: Minimum HSC/10+2 Equivalent (Any Graduate Preferred)
Skill:

• Claims Management and/or Customer Service experience preferred.
• Ability to maintain high productivity, quality, and accuracy.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to work independently and multitask.

Experience: 1 to 3 years' experience in US Calling Process.Job Responsibilities:

• Review patient accounts and follow up on outstanding balances.
• Follow up with insurance payers regarding claim status.
• Handle claim denials and appeals.
• Document actions taken in internal/client systems.
• Adhere to HIPAA and compliance requirements.
• Maintain current knowledge of payer regulations.
• Meet productivity, quality, and client service goals.