Walk-in | MEGA WALK-IN DRIVE | ATAIN - Customer Support Executive

IGT Solutions; Bengaluru; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

IGT Solutions Pvt. Ltd. in Bengaluru is seeking a proactive contact centre professional to support customers, clients and vendors.

You will utilize multiple screens, escalate concerns to supervisors, and participate in ongoing training to improve client satisfaction and job performance. Ideal candidates have excellent written and spoken English, solid computer skills, and willingness to work in a 24/7 blended voice and chat environment.

Qualifications

• Bachelor's Degree or Undergraduate dropouts.
• 6 Months BPO or travel experience If your are a Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Responsabilités

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Connaissances

Strong process orientation

High energy

Strong interpersonal skills

Strong problem solving

Formation

Bachelor's Degree or Undergraduate dropouts

Description du poste

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience If your are a Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds

• HR Round
• Versant Test Round
• Operations Round