Walk-in | LH Sales

ATAIN; Gurugram District; On-site; INR 335,000 - 357,000; Full time

Job summary

ATAIN is seeking a Customer Care Executive - Travel Process in India to handle inquiries related to flight bookings, cancellations, rescheduling, refunds, and travel services. Gain experience with Amadeus GDS and airline ticketing while delivering courteous service.

The role covers domestic and international reservations, ticket issuance and changes, and maintaining precise records. Walk-in interviews are encouraged; bring updated resume and documents. HR contact: Pooja, Mobile [phone].

Qualifications

• 1+ year of travel customer service experience
• Hands-on experience with GDS systems (Amadeus mandatory)
• Excellent communication and customer handling skills
• Strong knowledge of airline ticketing, fare rules, and travel operations

Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, refunds, and travel-related services.
• Manage domestic and international travel reservations using Amadeus GDS.
• Assist customers with ticket issuance, reissuance, itinerary changes, and fare quotations.
• Deliver exceptional customer service and resolve customer concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow airline policies, travel regulations, and company standards.

Skills

Customer communication

GDS Amadeus

Airline ticketing

Education

Graduation

Tools

Amadeus GDS

Job description

Position: Customer Care Executive - Travel Process
CTC: Up to 30-32 K/ PER MONTH CTC
Working Days: 5 Days a Week
Shifts: Rotational Shifts
Week Offs: Rotational Offs

Job Responsibilities:

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, refunds, and travel-related services.
• Manage domestic and international travel reservations using Amadeus GDS.
• Assist customers with ticket issuance, reissuance, itinerary changes, and fare quotations.
• Deliver exceptional customer service and resolve customer concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow airline policies, travel regulations, and company standards.

Eligibility Criteria:

Fresher with graduation and excellent comms.

• Minimum 1+ years of experience in Travel Customer Service.
• Hands‑on experience with GDS systems (Amadeus mandatory).
• Excellent communication and customer handling skills.
• Strong knowledge of airline ticketing, fare rules, and travel operations.
• Comfortable working in rotational shifts and rotational week offs.

Walk-in Interview Details

Interested candidates with relevant Travel Industry and Amadeus GDS experience are invited to attend the walk-in interview.

For Interview Scheduling & Queries:
HR Pooja
Mobile: [phone]

Carry Updated Resume and Relevant Documents.