Walk-in | L2 Technical Support Engineer Voice/ Chat Support BPO Chennai Walk In

Creative Indians; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

Creative Indians in Chennai seeks an L2 Technical Support Engineer to handle hardware and software issues, primarily for international BPO clients. The role demands 3+ years of experience, strong analytical and troubleshooting skills, and excellent communication abilities.

Rotational shifts and immediate joining are required. Responsibilities include providing efficient L2 support via calls, chat, or email, ensuring customer satisfaction, and resolving complex technical problems across hardware

Qualifications

• Minimum 3+ years in L2 technical support via calls/chats/emails for international BPO.
• Experience in hardware and software support.
• Immediate joiners preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication skills.
• Work location Chennai with rotational shifts.

Responsibilities

• Provide L2 technical support via calls, chat, or email for international BPO clients.
• Resolve hardware and software issues across diverse environments.
• Ensure customer and technician satisfaction through timely and effective solutions.
• Participate in rotating shifts as required.

Skills

L2 Technical Support

Analytical skills

Troubleshooting

Excellent communication

Job description

Walk In Interviews - Chennai

Must have Min 3+yrs exp in L2 Technical Support Via Calls/ Chat or Email support in International BPO.

Hardware and Software Support as a L2 Technical Support Engineer is required.

Need Immediate Joiners.

Must have Strong analytical and troubleshooting capability across hardware and software environments.

Customer/Technician Satisfaction

Rotational shift

Excellent Comms required

Job Location - Chennai