Walk-in | Interview 09th Sep - Assistant Branch Manager

Kotak Mahindra Bank; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kotak Mahindra Bank in Gurugram invites applications for a proactive Branch Operations Manager to oversee daily branch activities, ensuring efficient service and strict adherence to policies. You will manage customer service processes, supervise lobby operations, and coordinate cash handling, including FX and TC within prescribed limits, while maintaining compliance with AML and KYC requirements.

The role emphasizes leadership, governance, and delivering exceptional customer experiences in a

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
• Manage branch lobby and customer queues to enhance service delivery
• Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
• Address and resolve customer complaints within defined turnaround times (TAT)
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

Role & responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
• Manage branch lobby and customer queues to enhance service delivery
• Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
• Address and resolve customer complaints within defined turnaround times (TAT)
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences