Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Tirupati; On-site; INR 350,000 - 500,000; Full time

Job summary

Kotak Mahindra Bank Limited in Tirupati seeks an Assistant Branch Manager-Inbound to lead daily branch operations, ensure policy adherence, and deliver exceptional customer experiences.

You will oversee cash handling, AML/KYC compliance, and service workflows, while guiding staff to maintain efficiency and compliance with audit standards.

Ideal candidate has mid-level banking experience and proven leadership in a busy retail branch.

Qualifications

• Experience in branch operations management.
• Knowledge of AML/KYC regulatory requirements.
• Strong leadership and customer service skills.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

Job description

Assistant Branch Manager-Inbound-Branch Banking-Service

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level