Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Jammu district; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound for our branch operations in India. The role focuses on supervising daily activities, ensuring compliance, and delivering exemplary customer experiences.

You will oversee branch operations, enforce policies and regulatory standards, and manage customer transactions through staff, while maintaining efficient cash handling and service quality. Strong leadership and banking knowledge are essential.

Qualifications

• Strong leadership and people-management skills.
• Good understanding of banking operations and compliance.
• Ability to ensure AML and KYC compliance.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards and regulatory requirements.
• Authorize and verify system inputs for customer transactions performed by staff.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and travelers cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms.

Job description

Assistant Branch Manager-Inbound-Branch Banking-Service

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level