Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensuring regulatory compliance and efficient customer service. The role emphasizes strong leadership, accuracy in processing customer transactions, and maintaining smooth lobby flow.

The candidate should have hands-on banking knowledge and a commitment to delivering a high-quality customer experience, with emphasis on AML/KYC controls and audit standards.

Qualifications

• Proactive and detail-oriented approach.
• Strong leadership and team management.
• Solid understanding of banking operations and processes.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions handled by staff.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and travelers cheques within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms.

Skills

Leadership

Banking operations

Customer service

Job description

Assistant Branch Manager-Inbound-Branch Banking-Service

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level