Walk-in | Assistant Branch Manager

Kotak Mahindra Bank; Madurai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Madurai invites applications for a Branch Operations Manager to oversee daily branch operations, ensure regulatory and audit compliance, and optimize customer service processes.

The ideal candidate will lead teams, manage cash operations, handle FX/TCs within limits, and drive strong AML/KYC controls across account openings. This role requires strong leadership, attention to detail, and a commitment to delivering secure, compliant, and efficient service.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
• Manage branch lobby and customer queues to enhance service delivery
• Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
• Address and resolve customer complaints within defined turnaround times (TAT)
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

Role & responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
• Manage branch lobby and customer queues to enhance service delivery
• Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
• Address and resolve customer complaints within defined turnaround times (TAT)
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences