Walk-in | International Voice Process - Immediate Joiners-Only Experienced

IntouchCX; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

IntouchCX is seeking a Customer Service Representative (English Voice) for on-site, full-time work in Hyderabad. The role involves daily customer interactions by phone, resolving issues end-to-end and delivering white-glove service to ensure high customer satisfaction.

You will articulate responses clearly, manage expectations on response times, and thrive in a fast-paced environment. Qualifications include strong verbal and written communication, emotional intelligence, active listening, and

Qualifications

• Must pass background check.
• High school diploma or equivalent.
• Six months of customer service experience or equivalent.
• Post-secondary degree is a plus.

Responsibilities

• Handle customer issues end-to-end via phone.
• Engage customers to resolve issues and ensure satisfaction.
• Build rapport and diagnose issues quickly.
• Provide white glove service and exceptional customer experience.
• Set customer expectations regarding response times.

Skills

Verbal communication

Written communication

Emotional intelligence

Active listening

Time management

Multitasking

Phone system

PC proficiency

Adaptability

Education

High school diploma

Post-secondary degree preferred

Tools

Phone system

Job description

Customer Service (Voice ) -Work From Site - English - Full-time

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningfulconnections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team thatsall-in on making brands thrive, were setting the bar in quality-driven support.

About the Job

We are currently hiring Customer Service Representatives (English Voice)

As a Customer Service Representative (English), You Will:

• Having daily interactions with the customer to handle issues from end to end via call
• Going the extra mile to engage customers in solving issues and ensuring satisfaction
• Quickly and effectively building rapport with customers while diagnosing and resolving issues
• Providing white glove service and having the ability to provide an overall excellent customer experience
• Managing customer expectations regarding estimated response times

As a Customer Service Representative (English), You Have:

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a phone system and personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Requirements:

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus
• Must have at least six months customer service experience or equivalent