Walk-in | International Voice Process Executive

Mergen Infotech; Bengaluru; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

5 Days Working

2 Days Weekly Off

Night Shift

Career growth

Training and development

Job summary

Mergen Telecom (OPC) PVT LTD is seeking Process Associates for International Voice Process - Outbound Sales in Bengaluru. Candidates must have good English communication skills and a customer-oriented mindset, with comfort working in a night shift.

Freshers and candidates with relevant international voice process experience can apply. The role involves handling calls, solving queries, and meeting productivity and quality targets in a 5-day work week.

Qualifications

• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Customer-focused attitude with a professional approach.
• Ability to handle customer queries confidently.

Responsibilities

• Handle international customer calls professionally and efficiently.
• Assist customers with internet transfer-related queries and requirements.
• Understand customer needs and provide accurate information and solutions.
• Maintain a professional and positive approach during customer interactions.
• Follow defined call handling procedures, quality standards, and process guidelines.
• Maintain accurate records and update customer information as required.
• Achieve assigned productivity, quality, and performance targets.
• Escalate customer issues to the appropriate team whenever required.
• Maintain good attendance and adherence to shift timings.

Skills

English communication

Listening

Interpersonal skills

Basic computer skills

Night shift availability

Job description

Experience: Freshers & Experienced Candidates

Employment Type: Full-Time

Working Hours: 8:00 PM 5:00 AM

Working Days: 5 Days a Week

Shift: Night Shift

Location: Sector 6, HSR Layout, Bengaluru, Karnataka 560068

Job Summary

Mergen Telecom (OPC) PVT LTD is looking for enthusiastic and customer-focused candidates to join our International Voice Process - Outbound Sales as Process Associates. The ideal candidate should have good English communication skills, a customer-oriented approach, and the ability to work comfortably in a night shift.

Key Responsibilities

• Handle international customer calls professionally and efficiently.
• Assist customers with internet transfer-related queries and requirements.
• Understand customer needs and provide accurate information and solutions.
• Maintain a professional and positive approach during customer interactions.
• Follow defined call handling procedures, quality standards, and process guidelines.
• Maintain accurate records and update customer information as required.
• Achieve assigned productivity, quality, and performance targets.
• Escalate customer issues to the appropriate team whenever required.
• Maintain good attendance and adherence to shift timings.

Required Skills

• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Customer-focused attitude with a professional approach.
• Ability to handle customer queries confidently.
• Basic computer knowledge.
• Comfortable working in a night shift from 8:00 PM to 5:00 AM.
• Ability to work under performance and productivity targets.
• Freshers and candidates with relevant international voice process experience can apply.

Preferred Skills

• Previous experience in an international voice process or customer service is preferred.
• Experience handling international customers will be an added advantage.
• Good problem-solving and communication skills.

Work Benefits

• 5 Days Working
• 2 Days Weekly Off
• Night Shift
• Opportunity for career growth
• Training and development

Professional work environment