Customer Support Executive

Movate; Chennai District; On-site; INR 240,000 - 320,000; Full time

Job summary

Movate in Ambattur, Chennai (Work from Office) seeks candidates with at least 1 year of experience in an International Voice Process and strong English communication. The role requires night shifts and rotating weekly offs, focusing on delivering first-call resolution and excellent customer support.

Ideal candidates will have hands-on experience in troubleshooting and customer handling, enabling high-quality service for international clients.

Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Customer Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Responsibilities

• Provide assistance to international customers.
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Verbal communication

Customer Support

Troubleshooting

Job description

If you're passionate about customer experience, and are looking to build your career with a global digital technology and customer experience company, we'd like to connect with you.

Location: Ambattur, Chennai (Work from Office)

Shift: Night Shift

Weekly Off: Rotational Weekdays

Please note that this role is intended for experienced candidates and is not suitable for freshers.

• Minimum 1 year of experience in an International Voice Process.
• Customer Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities:

• Provide assistance to international customers.
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

About us:

Movate is a leading global digital technology and customer experience (CX) services company that partners with some of the world's most recognized brands to deliver innovative business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.

At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.