Walk-in | Inside Sales Executive

Lenskart Solutions Pvt Ltd; Chennai; On-site; INR 260,000 - 360,000; Full time

Job summary

Lenskart Solutions Pvt Ltd in Chennai is seeking a Sales Associate to deliver exceptional in-store customer experiences and promote the free eye check-up. You will greet walk-in customers, assist with product selections, and strive to meet sales targets while following SOPs.

The role requires graduation and about 1 year of sales experience, with strong communication and active listening skills, and the ability to multitask in a dynamic retail environment.

Qualifications

• Customer-focused sales and service experience.
• Strong communication and active listening skills.
• Ability to build rapport with customers.
• Multitasking and quick adaptability in a retail setting.
• Knowledge of POS systems is a plus.

Responsibilities

• Greet and guide walk-in customers, promoting the free eye check-up.
• Recommend products based on customer needs and inputs from the Optometrist.
• Achieve sales targets and adhere to SOPs, coordinate post-sale pickups.
• Maintain store standards, stock accuracy, and hygiene.

Skills

Customer focus

Product recommendation

Sales targets

Store maintenance

Education

Graduation

Job description

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities

1) Customer focus

• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stock takes, maintaining sales floor standards, and other day-to-day
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

2)Product Recommendation

• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

3) Achieving sales targets & SOP Adherence

• Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
• Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse.

4)Store upkeep &Maintenance

• He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage
• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularlyHe/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Graduation
• Minimum Experience- 1-year experience in any sales (Except tele-sales)
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority