Sales Executive

Lenskart Solutions Pvt Ltd; Kolkata District, Siliguri, Birbhum; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in Guwahati, Assam invites a Sales Associate to welcome walk-in customers, guide them to the eye clinic, and deliver a best-in-class shopping experience. You will handle stock, process transactions via the POS, and help customers choose frames and lenses.

The role emphasizes a customer-centric mindset, aptitude to learn the product range, hit sales targets, and maintain store standards in line with SOPs. Graduate applicants with strong communication are encouraged to apply.

Qualifications

• Graduate with a customer-centric mindset.
• Ability to understand unstated needs and offer solutions.
• Clear communication and active listening skills.

Responsibilities

• Greeting and guiding walk-in customers and promoting eye care services.
• Handle stock and maintain store standards per SOPs.
• Process transactions accurately using the POS system.
• Provide product recommendations based on customer preferences.
• Aim to achieve sales targets and eye-test conversions.
• Coordinate post-sale pickup with warehouse and resolve returns where possible.

Skills

Customer focus

Product recommendation

Stock management

POS system

Communication

Multitasking

Education

Graduate

Tools

POS system

Job description

Sales Associate

Customer Facing Operations - Guwahati, Assam, India

Job Description

Job Description

Title Sales Associate

Reporting to – Store Manager

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the

free eye check-up

Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to

deliver the best shopping experience to the customers

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achieving sales vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Post making the sale, coordinating with the customer for product pick-up, after receiving due

communication from the warehouse. In case of returns, he/she is expected to understand the

reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

regularly, and ensuring there is no deviation as per the SOP

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or

damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority