Walk-in | Ienergizer Gurgaon is hiring Process Trainer, Day Shifts - 45K CTC

Ienergizer; Gurugram District; On-site; INR 459,000 - 621,000; Full time

Job summary

iEnergizer in Gurugram (GGN) is hiring a Process Trainer to conduct training sessions for new and existing BPO employees at client sites in Gurugram. The role involves delivering process, product, and refresher training, ensuring adherence to SOPs and quality standards, and coaching trainees on performance.

The ideal candidate will have strong communication and presentation skills, a solid understanding of BPO processes, and the ability to manage classroom and floor training.

Qualifications

• Experience as Process Trainer / BPO Trainer preferred.
• Strong communication and presentation skills.
• Good understanding of BPO processes, SOPs, and quality parameters.
• Ability to manage classroom and floor training effectively.
• Immediate joiners preferred.

Responsibilities

• Conduct training sessions for new and existing BPO employees.
• Deliver process, product, and refresher training as required.
• Ensure trainees understand process guidelines, SOPs, and quality standards.
• Monitor trainee performance and provide constructive feedback.
• Identify training gaps and implement coaching interventions.
• Prepare and maintain training reports, assessments, and performance records.
• Coordinate with Operations and Quality teams to ensure training effectiveness.
• Support nesting and transition of new hires into production.

Skills

Communication

Presentation

BPO knowledge

Job description

Hiring: Process Trainer BPO

Position: Process Trainer
Industry: BPO / Customer Service
Work Location: Client Site Gurugram (GGN)
Shift: Day Shift
Open Positions: Only 5

Job Location / Venue

iEnergizer
Plot No. 512513, Udyog Vihar Phase 3,
Sector 20, Gurugram (GGN)

Compensation

• Monthly CTC: 45000 per month
• Annual CTC: 5,40,000 per annum

Key Responsibilities

• Conduct training sessions for new and existing BPO employees.
• Deliver process, product, and refresher training as required.
• Ensure trainees understand process guidelines, SOPs, and quality standards.
• Monitor trainee performance and provide constructive feedback.
• Identify training gaps and implement appropriate coaching interventions.
• Prepare and maintain training reports, assessments, and performance records.
• Coordinate with Operations and Quality teams to ensure training effectiveness.
• Support nesting and transition of new hires into production.

Candidate Profile

• Prior experience as a Process Trainer / BPO Trainer preferred.
• Strong communication and presentation skills.
• Good understanding of BPO processes, SOPs, and quality parameters.
• Ability to manage classroom and floor training effectively.
• Candidates who can join immediately will be preferred.

Hiring Window

Position Open: 05-October-2026 to 16-October-2026

Immediate Joiners Preferred

Only 5 Positions Available