Walk-in | Ienergizer GGN is hiring For UK Blended Process, Sal - 5.40 LPA

Ienergizer; Gurugram District; On-site; INR 457,000 - 547,000; Full time

Job summary

Ienergizer in Gurugram, Haryana invites applications for a customer support role focused on non-voice chat channels. You will handle inbound/outbound inquiries via live chat, email, and phone, resolve issues, and maintain accurate CRM records.

You should have strong English communication, typing speed, and experience with CRM tools. Night shifts and fast-paced environment experience are preferred; walk-in interviews are welcome at Plot 512-513, Udyog Vihar Phase 3.

Qualifications

• Excellent written and verbal English communication skills are mandatory.
• High school diploma (HSC) is typically the minimum; graduates and undergraduates are eligible.

Responsibilities

• Handle inbound and outbound customer inquiries through live chat/Email and Calls in a professional and timely manner.
• Identify and resolve customer issues effectively to ensure high levels of customer satisfaction.
• Manage multiple chat conversations simultaneously with speed and accuracy.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Stay updated on product and service information to provide accurate assistance.
• Escalate complex issues to higher support levels when necessary.
• Collaborate with internal teams to improve processes and resolve issues.

Skills

Communication

Technical Proficiency

Typing

Soft Skills

Experience

Adaptability

Education

High School Diploma (HSC)

Tools

CRM Systems

Live Chat Software

Job description

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer inquiries through live chat/Email and Calls in a professional and timely manner.
• Problem Resolution: Identify and resolve customer issues effectively, ensuring high levels of customer satisfaction.
• Multitasking: Manage multiple chat conversations simultaneously, maintaining speed and accuracy.
• Documentation: Maintain accurate and detailed records of customer interactions in the CRM system.
• Product Knowledge: Stay updated on product and service information to provide accurate assistance.
• Escalation: Escalate complex issues to higher support levels when necessary.
• Collaboration: Work with internal teams and other support levels to improve processes and resolve issues.

Required Skills & Qualifications

• Communication: Excellent written and verbal English communication skills are mandatory.
• Technical Proficiency: Experience with live chat software, CRM systems, and basic computer skills is required.
• Typing Skills: A high typing speed and accuracy are necessary for non-voice chat roles.
• Soft Skills: Problem-solving, multitasking, and effective time management skills are essential.
• Education: A high school diploma (HSC) is typically the minimum, with graduates and undergraduates also eligible.
• Experience: Previous experience in customer service or an international chat process is often preferred.
• Adaptability: Willingness to work in a fast-paced environment and in rotational night shifts is often required.

Contact Sushil HR:- 9958785988, Mayur HR:- 8826214837, Parteek HR:- 9540794918

Walkin: Ienergizer Plot 512-513, Udyog Vihar Phase 3, Sector 19, Gurugram, Haryana

Salary 45000 per month, 5.40 LPA