Walk-in | Ienergizer Gurgaon is hiring For Assistant Manager Operations - 2 Post

Ienergizer; Gurugram District; On-site; INR 765,000 - 935,000; Full time

Job summary

iEnergizer in Gurugram is hiring for an Assistant Manager International Non-Voice Process. The role leads teams across international non-voice operations and drives performance in a 24x7 environment.

You will coach Team Leaders, manage escalations, and ensure process compliance and client satisfaction through strong leadership and stakeholder management.

Qualifications

• Prior experience in managing teams in an International Non-Voice Process is mandatory.
• Strong leadership, people management and decision‑making skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage operations in a 247 environment.

Responsibilities

• Manage and lead teams handling International Non-Voice Operations.
• Drive team performance and ensure achievement of productivity, quality and operational targets.
• Monitor daily operations, process metrics and team performance.
• Handle escalations and ensure timely resolution of operational issues.
• Coach and mentor Team Leaders and team members.
• Ensure process compliance and maintain high client satisfaction.

Skills

Leadership

People Management

Communication

Stakeholder Management

Decision Making

Operations Management

Job description

iENERGIZER GURUGRAM IS HIRING!

Position: Assistant Manager International Non-Voice Process

Number of Openings: 2
Salary: Up to 8.50 LPA

Job Responsibilities:

• Manage and lead teams handling International Non-Voice Operations.
• Drive team performance and ensure achievement of productivity, quality and operational targets.
• Monitor daily operations, process metrics and team performance.
• Handle escalations and ensure timely resolution of operational issues.
• Coach and mentor Team Leaders and team members.
• Ensure process compliance and maintain high client satisfaction.

Candidate Requirements:

• Prior experience in managing teams in an International Non-Voice Process is mandatory.
• Strong leadership, people management and decision‑making skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage operations in a 247 environment.

Work Details:

• Shifts: 247 Rotational Shifts
• Transport: No Transport Facility

Interview Venue:
iEnergizer, Plot 397, Udyog Vihar Phase 3, Sector 20, Gurugram, Haryana.