Walk-in 51k CTC | US Banking International Process | HR Suhani

Ienergizer; Delhi; Presencial; INR 521.000 - 625.000; Jornada completa

Descripción de la vacante

iEnergizer is hiring for US Banking inbound voice and chat support in Noida. The role involves handling calls and chat, resolving card-related issues, and processing disputes. Immediate joiners only, 5-day work weeks, 24/7 rotational shifts, working from the office at Noida Gate No. 2.

Joiners will work on US banking processes with emphasis on accuracy, customer confidentiality, and compliance with security protocols. Training provided, interview mode virtual.

Formación

• Minimum 6 months of experience in an International BPO.
• Excellent English communication skills.
• Good customer-handling and problem-solving abilities.
• Comfortable handling both voice and chat interactions.
• Willingness to work in 24/7 rotational shifts.

Responsabilidades

• Handle inbound customer calls and chat interactions related to US banking services.
• Resolve customer queries concerning debit/credit card issues, declined transactions, blocked cards, and card-related concerns.
• Assist customers with transaction disputes, unauthorized transactions, and suspected fraud-related concerns by following verification and escalation procedures.
• Guide customers through card security procedures, transaction verification, and dispute-registration processes.
• Handle account-related inquiries and provide accurate information after completing verification.
• Register complaints, document customer interactions, and maintain accurate CRM records.
• Escalate complex or suspicious transactions according to company policies.
• Maintain professional communication and banking security compliance.
• Meet productivity, quality, CSAT, and turnaround-time targets.

Conocimientos

Excellent English communication

Voice & chat handling

Descripción del empleo

Hiring for US Blended Process

Company: iEnergizer

Process: US Banking Inbound Voice & Chat

Location: A-37, Sector 60, Noida (Gate No. 2)

Work Mode: Work From Office (WFO)

Interview Mode: Virtual

Joining: Immediate Joiners Only

Salary & Benefits

CTC: 51,350 per month

In-Hand Salary: 38,400 per month

Working Days: 5 days a week

Shift: 24/7 rotational shifts

Weekly Offs: Rotational

Cab Facility: Not available

Job Overview

iEnergizer is hiring Customer Support Executives for its US Banking process. The role involves handling inbound customer calls and chat interactions from US banking customers, understanding their concerns, and providing accurate resolutions related to banking cards, disputes, fraud concerns, and other account-related queries.

Roles & Responsibilities

• Handle inbound customer calls and chat interactions related to US banking services.
• Resolve customer queries concerning debit/credit card issues, declined transactions, blocked cards, and card-related concerns.
• Assist customers with transaction disputes, unauthorized transactions, and suspected fraud-related concerns by following the prescribed verification and escalation procedures.
• Guide customers through card security procedures, transaction verification, and dispute-registration processes.
• Handle account-related inquiries and provide accurate information after completing the required customer verification.
• Register complaints, document customer interactions, and maintain accurate records in the CRM system.
• Escalate complex or suspicious transactions to the appropriate team according to company policies.
• Maintain professional communication, customer confidentiality, and compliance with banking security procedures.
• Meet assigned productivity, quality, customer satisfaction, and turnaround-time targets.

Eligibility Criteria

• Minimum 6 months of experience in an International BPO is mandatory.
• Excellent English communication skills.
• Good customer-handling and problem-solving abilities.
• Comfortable handling both voice and chat interactions.
• Willingness to work in 24/7 rotational shifts.

Interview & Joining Details

Interview Mode: Virtual

Joining: Immediate joiners only

Work Location: Ienergizer, A-37, Sector 60, Noida, Gate No. 2

Work Arrangement: Work From Office

Contact Person - SUHANI HR

Contact Details - 8287152242