Walk-in | Hcltech Mega Walk-in Drive | 14th Nov | Inbound Voice

HCL Technologies Limited; Chennai; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Night shift allowances

Performance incentives

Career progression opportunities

Job summary

HCLTech in Chennai is seeking an experienced Customer Support Executive to join the inbound voice operations team. You will handle customer calls, provide accurate information, and ensure a smooth support experience.

The role requires 2 to 4 years of experience, night-shift readiness, and strong English communication to deliver high CSAT and contribute to NPS scores.

Qualifications

• Experience in inbound voice customer support operations (domestic or international).
• Excellent verbal and written English communication with clear pronunciation.
• Willingness to work night shifts and adapt to US shift timings.

Responsibilities

• Handle high-volume inbound customer calls with quality and compliance.
• Diagnose and resolve customer issues on first contact when possible.
• Update CRM with accurate details and call logs; escalate when needed.

Skills

Inbound Calls

Customer Support

English Proficiency

CRM Tools

Night Shifts

Education

Higher Secondary / 10+2 or Graduate

Tools

Salesforce

Zendesk

Job description

Job Description

Walk-in Drive for Customer Support Executive / Sr. Executive Inbound Operations (Voice Process)

Work Location:Shollingnallur, Chennai

Shift - US Shift

Experience - 2 to 4 Years

Designation - Senior Process Executive

Interview Date: 14 Nov,26

Interview Timings: 11:00AM - 1:100PM

Interview Venue: Elcot, Tower 4 - Shollinganallur

HR SPOC: Suryapriya

Job Overview

We are looking for an experienced Customer Support Executive to join our inbound voice operations team in Chennai. In this role, you will handle incoming calls from customers, resolve queries, provide accurate product/service information, and deliver a smooth support experience.

Key Responsibilities

• Inbound Call Handling: Manage high-volume incoming customer calls efficiently while maintaining quality standards and compliance protocols.


• Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints or service requests on first contact (FCR) whenever possible.


• Customer Satisfaction: Deliver excellent service to maintain high CSAT and NPS scores across calls.


• System Logging: Accurately update customer details, interactions, call logs, and tickets in the CRM system.


• Escalation Management: Escalate complex issues or unresolved queries to appropriate internal teams or team leads for timely resolution.


• Team Collaboration: Work closely with quality analysts, trainers, and team leads to continuously improve call handling performance.

Requirements & Qualifications

• Experience: 2 to 4 years of proven hands-on experience in inbound voice customer support operations (International or Domestic BPO background preferred).


• Communication Skills: Excellent verbal and written English communication skills with clear pronunciation and active listening abilities.


• Shift Flexibility: 100% comfortable working dedicated night shifts.


• Problem-Solving Skills: Strong critical thinking, ability to multitask under pressure, and quick decision-making on live calls.


• Technical Aptitude: Familiarity with CRM software (e.g., Salesforce, Zendesk), call center tools, and basic computer applications.


• Education: Minimum Higher Secondary (10+2) or any Graduate degree.

Work Location & Benefits

Location: Chennai (On-site)

Perks: Night shift allowances, performance incentives, and career progression opportunities.

Job Classification

Industry: BPM / BPO

Functional Area / Department: Customer Success, Service & Operations

Role Category: Customer Success, Service & Operations - Other

Role: Customer Success, Service & Operations - Other

Employement Type: Walk-ins

Contact Details

Company: HCLTech

Location(s): Chennai

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.