Walk-in | Franchise Relationship Manager

I2global Virtual Learning; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based incentives

Leadership visibility

Career growth opportunities

Job summary

i2Global Virtual Learning is seeking a proactive Franchisee Success Manager to drive the success and growth of onboarded franchise partners. You will coordinate with internal teams and act as the primary advisor to franchises, helping implement business strategies and maintain alignment with i2Global's standards.

In this role you will review performance with franchisees, guide on lead generation and local marketing, manage relationships, and ensure high satisfaction and retention.

Qualifications

• Bachelor degree in Business, Management, or related field (MBA preferred).
• Minimum 2 years of experience in customer support.
• Strong communication, analytical, and problem-solving skills.
• Ability to counsel, strategize, and maintain long‑term relationships with external partners.
• Familiarity with CRM tools, business performance tracking, and Google Workspace.

Responsibilities

• Act as the single point of contact for assigned franchisees post-onboarding.
• Regularly connect with franchisees to review performance, provide business insights, and identify growth opportunities.
• Guide franchisees on strategies including lead generation, local marketing, upselling, and community engagement.
• Share performance metrics, highlight best practices, and track action plans to improve franchise output.
• Coordinate with internal departments (academics, marketing, sales, tech, and accounts) to resolve franchise issues.
• Support franchises in operational setup, team training, service delivery alignment, and compliance.
• Collect feedback, receivables, royalties, resolve grievances, and ensure high satisfaction and retention of franchise partners.
• Identify franchises that require intervention and implement performance improvement measures.
• Report franchise updates, growth projections, and concerns to the Franchise Coordinator and Business Head.

Skills

Communication skills

Analytical thinking

Customer relationship management

Team collaboration

Education

Bachelor's degree in Business/Management

Tools

CRM tools

Job description

Franchisee Success Manager (FSM)

Job Description

We are looking for a proactive and relationship-driven Franchisee Success Manager (FSM) to ensure the success and growth of our onboarded franchise partners. The FSM will serve as the primary coordinator and advisor, helping franchises implement business strategies, optimize performance, and maintain strong alignment with i2Global's standards and goals.

Key Responsibilities

• Act as the single point of contact for assigned franchisees post-onboarding.
• Regularly connect with franchisees to review performance, provide business insights, and identify growth opportunities.
• Guide franchisees on strategies including lead generation, local marketing, upselling, and community engagement.
• Share performance metrics, highlight best practices, and track action plans to improve franchise output.
• Coordinate with internal departments (academics, marketing, sales, tech, and accounts) to resolve franchise issues.
• Support franchises in operational setup, team training, service delivery alignment, and compliance.
• Collect feedback, receivables, royalties, resolve grievances, and ensure high satisfaction and retention of franchise partners.
• Identify franchises that require intervention and implement performance improvement measures.
• Report franchise updates, growth projections, and concerns to the Franchise Coordinator and Business Head.

Qualifications

• Bachelor degree in Business, Management, or related field (MBA preferred).
• Minimum 2 years of experience in customer support
• Strong communication, analytical, and problem-solving skills.
• Ability to counsel, strategize, and maintain long‑term relationships with external partners.
• Familiarity with CRM tools, business performance tracking, and Google Workspace.

Eligibility Criteria

• Experience in handling multiple clients or franchisees simultaneously.
• Willing to travel (if required) and attend regular virtual review meetings.
• Strong documentation and reporting skills.

Why Join i2Global?

• Be the growth partner for aspiring edupreneurs across India and beyond.
• Shape the success journey of franchises in one of the fastest‑growing EdTech ecosystems.
• Collaborate with high‑performance teams and gain exposure to multiple departments.
• Performance‑based incentives, leadership visibility, and career growth opportunities.